Both AP's Power off automatically

ariark

Hi, our access point's (AP) has been experiencing frequent power off's. Every time my ICX 7150 C12 switch need manually power off and power back on after AP's power on. Please help to resolve.

 

Thank you,

Ramu 

imran.sanadi@commscope.com

Hi @ariark 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS APs turn off frequently requiring a manual restart.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the ALL above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community