Hi,This is an important image for you. Please keep it for future communications with Ruckus Support.It has below information:AP model : R510Version : 200.6.10.1.308IP Address : 192.168.1.36You are already aware of the login credentials.I see that the AP version in very old 200.6.10.1.308. We need to upgrade this to the last version supported for R510 which is 200.15.6.212.20.Lets follow the below 2 stage process to fix this issue.Stage 1: Upgrade the AP software.1. On the previous screen shot you share, click on the Menu icon (3 line icon) in the right top.2. Under System >> Click on Upgrade >>3. You should see option for 200.15.6.212.20.4. Select and upgrade.Once the upgrade is done, follow the below process to execute the command:Stage 2: Executing the commands provided by Sonos.1. Use a Laptop and open Putty software.2. If Putty is not available, then you can download one from the below link:For Windows : https://the.earth.li/~sgtatham/putty/latest/w32/putty-0.83-installer.msi3. If you have MAC book, then Open Terminal >> Then type "ssh admin@192.168.1.36"Then enter the password.4. If you want to use putty then:Open Putty >> Enter the ip address 192.168.1.36 under "Host Name (Or IP address) section"Then enter the username and password.
5. Once you get into the SSH from putty or Terminal, execute the below commands.Note : I believe "Ski House FL" is the SSID which Sonos devices are connecting.ruckus> enruckus# configruckus(config)# wlan Ski House FLruckus(config-wlan)# no qos directed-multicastruckus(config-wlan)# qos directed-threshold 0ruckus(config-wlan)# qos directedDHCP disableThis should resolve your issue:Below is the example from my AP.
Sonos technical support said this:
it is recommended to disable Directed Multicast/Broadcast
Hi,Could you please confirm the below details so that I can guide you the steps:1. Is this a Lennar homes setup?2. What is the AP Model.3. Unleashed version running on the AP.The above command has to be executed in AP CLI mode, do you have the AP credentials?
Yes, and Lennar home built in 2019. What is AP Model?
Hi, Sonos devices can be sensitive to certain Wi-Fi settings. Have you tried disabling AP isolation, ensuring multicast and IGMP snooping are enabled, and setting up a dedicated SSID for Sonos on 2.4GHz? Also, checking if your Ruckus AP is using band steering or client isolation might help.
I do not understand any of this. I have no idea how to do what you are talking about. I have never used my Ruckus Unleashed app. I just tried installing it on my phone but it said it was already installed but needed an update. I clicked update, but now I don't know what to click on. It's asking: Typical Set Up or Gateway Install. Under that it says Manage Network.
I don't understand any of this. I don't know what AP is. I have never used a Ruckus app. I tried downloading it and it already said installed but needed an update, so I clicked update. Now it wants me to select either Typical Install or Gateway Install. Underneath that, it says Manage Network.
Hi @TMKski08
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with the RUCKUS setup while using Sonos and are unable to log into the RUCKUS Unleashed Application.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
First, let me help you with logging in to the Application.
Please tap on 'Manage Network' and log in using your Unleashed credentials. (Refer to the below YouTube video link for more information)
https://www.youtube.com/watch?v=L_oAReVK1qo&t=337s
Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.
If you don’t know the login username/password, please try using the default username and passwords combination provided below.
Please let me know how it goes.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
I cannot log in to Ruckus Unleased. It says my login information is incorrect. I hit forgot password and it says password recovery is disabled and needs setup
I cannot access/open the putty ap
Hi,You will have to click on "Manage Network" and enter the credentials to login into the Access Point.Once you login, we can enter the commands provided by the "Sonos technical support team".
Hi,The command Sonos technical support team provided should be entered in the Ruckus Access Point (AP).The Access Point is the device which broadcasts the SSID where you connect your Laptops\Mobiles Wifi to get internet. Should look something like this
We are trying to help you in getting into the AP to execute the commands provided by Sonos tech team.So to access the AP, we can do this either by Laptop or mobile app. But the Laptop or mobile has to be connected to the Wifi.Since you have the Unleashed app, click on Manage Network and enter the credentials you have configured\received from lennar.If you can login please let us know so that we can guide you further.
I logged in on the Unleashed app on my phone and selected Manage Network. Now what?
I logged in under "Manage Network" Now what?
I have no idea what all this means or how to do it
I clicked on Manage Network and logged in. Now what?
