Hi, my ruckus is no longer working. I tried ordering one via the chat however they said the only way to order one was to get approval through this forum by a tech assistant. Please help
Hi @mnoone10
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with the RUCKUS devices.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi RUCKUS Lennar Home Community
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Best regards,Imran SanadiRUCKUS Lennar Home Community
If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.
Hi, sorry for the delayed response. My Ruckus was operational for the past 8 years but recently stopped working.
I am trying to upload a picture of the router and of the other WAP, but it said exceeds the maximum Space to do so
Greetings!!!Thank you for your prompt response.
Please use the below Google Drive link to upload the pictures that exceed space capacity.
https://drive.google.com/drive/folders/1bi2LOVqXDZvv_SU188gEc5_vwTt4jhfD
Thank you again for your patience and understanding.
Imran Sanadi
RUCKUS Lennar Home Community.
Hi, I don’t see a sample video in the google doc drive as indicated. Can you please guide me to it so I can appropriately upload the requested info?
Greetings!!!Thank you for the response and the update.
Please refer to my post in which we have requested all the information.
I am sharing the link of the Drive once again below.
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz
Thank you again.
Good morning, sorry for the delay. I was out of town over the weekend. I will upload the video today
I hope this message finds you well.
Thank you for your message.
Apologies for the inconvenience, but please be advised that this case/post has been closed. Kindly submit a new post for further assistance.
Thank you once again for your understanding.
