ICX7150-C12P After power outage, the unit is unresponsive (Lennar Home)

Question

ICX7150-C12P After power outage none of the switch ports that provide power over ethernet have any lights and the unit is unresponsive (Lennar Home)

We got Ruckus switch and Adtran router as part of Lennar house. We had a power outage and now none of the switch ports have any power or lights, as a result AP are not powering up because they are set up to PoE (power over ethernet).

Behavior:

1. SYST led is Orange, Power LED is green

2. I tried reset that did not help.

3. Moved around and plugged into multiple switch ports but they are all dead

4. Unable to connect to the unit

5. From the Adtran stats I can see packets being sent to the switch but no responses.\

I believe the unit needs to be replaced as it happened after a power outage.

I have a couple pictures but don't see a way to attach them to the post

imran.sanadi@commscope.com · Answer

Hi @joshuacam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com · Answer

Hi @joshuacam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please let me know if you performed the Software Recovery of the Switch.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com · Answer

Hi @joshuacam

Greetings!!!

Apologies, please note that as per the company policies, we cannot replace the Switch for Software issues or without performing the possible troubleshooting steps.

As the hard reset is not working, the option left is to perform the Software Recovery of the Switch, please follow the same and share the information or screenshot if you are stuck at any point.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please do let us know one you require assistance at any point during the process. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.