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Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516

My unit was unplugged for a moment and got stuck in boot mode.

I was successful in getting it to “factory” restart but the lights are just continuously blinking and nothing is connecting again - please help.

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Kerickson516

pinky_ruckus

Hi @Kerickson516 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Kerickson516

So I am attempting a factory reset again and it is continuing to flash

Kerickson516

So I am attempting a factory reset again and it is continuing to flash for quite sometime. Am I meant to do something else at this point?

pinky_ruckus

Hello @Kerickson516 ,

Thank you for the response.

I understand that you are facing issues while performing a reset on the Switch.

Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?

Also, have you performed software recovery after performing reset?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Kerickson516

I don’t understand- am I supposed to watch it blink for 10/15 minutes before attempting a system update?

pinky_ruckus

Hi @Kerickson516 ,

Thank you for the response.

Really apologize for the confusion happened.

I would like to know if you have performed reset multiple times (like 10 to 15 times).

If you have performed reset multiple times; the only option is to perform software recovery.

Please let us know if you are getting stuck at any point while performing the recovery.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Kerickson516

So if the reset is successful how long will the lights blink?

pinky_ruckus

Hi @Kerickson516 ,

Thank you for the response.

If the reset is successful, the Switch will have its SYS and PWR lights turning green.

If the lights are still yellow as in the picture you shared before, then the reset is not successful and then the software recovery should be performed.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community