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Extender off

Billschaefer1

I just moved into a Lennar community Timber Creek. Previous owner must have unplugged Ruckus device. I have internet but extender is off. I tried resetting the extender, which is on the ceiling and I can't remove. Also plugged in the Ruckus modem but all lights are amber; no green lights. How do I get the extender back on??

Thanks!!

Bill

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imran.sanadi@commscope.com

Hi @Billschaefer1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup with no lights on extenders.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Billschaefer1

Am sending picture of extender and box

imran.sanadi@commscope.com

Hi @Billschaefer1

Thank you for the response and the update.

Please share a picture of the RUCKUS ICX-7150-C12P Switch showing the lights status and the cable connections, (Please refer to the below screenshot for the same)

Thank you again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Billschaefer1

I can't. Says file is too big!!

Billschaefer1

I uploaded picture to link. Let me know if you received

imran.sanadi@commscope.com

Hi @Billschaefer1

Thank you for the response and for sharing the requested information.

I would suggest hard resetting the RUCKUS ICX-7150-C12P Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch

If the reset is not successful on the first attempt, please try resetting the switch multiple times (approximately 20-30 times) as outlined above. In many cases, we have observed that this method works after several attempts. If the reset is successful using a paperclip, the SYST and PWR lights should turn GREEN.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Billschaefer1

I have tried the process at least 40 times. Nothing changing. All lights are amber

imran.sanadi@commscope.com

Hi @Billschaefer1

Greetings!!!
Thank you for the response and the update.

If a hard reset with a paper clip doesn't work, the only way to fix it is to perform a Software Recovery of the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the process.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please let me know if you are stuck at any point during the Software Recover process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.