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Help Connecting Router to Ruckus Switch and Access Points

Morristownjim

I need help connecting my Fios router to the Ruckus Switch and related access points.

I recently moved into a Lenar building and do not have the original logins so a reset is also needed.

I have tried a factory reset, but internet is not coming through the access points.

I would like help knowing where to connect the router to the switch and how to reset the access points to establish a new wifi password.

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imran.sanadi@commscope.com

Hi @Morristownjim

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS and other devices.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the RUCKUS Setup and configuration guidelines.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Morristownjim

I have gone through the support pages and am still not able to get it connected. What do you recommend I do?

imran.sanadi@commscope.com

Hi @Morristownjim

Greetings!!!

Thank you for the response and the update.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Morristownjim

Green lights are visible. The white cord is going from the router to the 1 in 12 ports.

ISP is working. I can log into the Verizon Router wifi. (not the Ruckus wifi)

There are 3 access points. (pictures attached) Screenshot 2025-01-01 at 3.55.15 PM.png

Screenshot 2025-01-01 at 3.50.12 PM.png