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RMA REQ

JimmyChanga

I have tried every trouble shooting method to no avail.

I need to have a support ticket created for an RMA request for two new WAPs that are not working.

I am the original Lennar homeowner and per the limited warranty. There is coverage for two new WAPs as this is a hardware issue. The WAPs are powered via POE and no longer lighting up.

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imran.sanadi@commscope.com

Hi @JimmyChanga

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I see from the picture you shared, that the RUCKUS ICX-7150-C12P Switch has an Amber/Yellow SYST LED, which means the Switch is stuck in the boot mode.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot this issue.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please let me know if you are stuck at any point following the steps and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

JimmyChanga

I have completed this and thank you for the help, but now the connection does not upload to the network.

I get a green light and show a device is connected. I will do a speed test and it will download, but not complete the upload portion.

imran.sanadi@commscope.com

Hi @JimmyChanga

Thank you for your response and the update.

Based on the picture you shared, it appears that the black cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

JimmyChanga

I have moved the black cable in the first screenshot to the main area and will await for the connections to load

imran.sanadi@commscope.com

Hi @JimmyChanga

Greetings!!!

Thank you for the response and the update.

Once moved, please reboot (unplug and plug from the power outlet) your ISP (Internet Service Provider) Router once.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community