Multicast problems when TV connected to Ethernet port on AP

miked43

We have inherited a legacy Multicast / IPTV issue in one of our Hotels. We are seeing channels ‘freeze and go blank after 15 minutes’ across multiple Hotel rooms. Changing the channel up/down appears to resolve the issue in most cases. To summarise the setup; IPTV services are pushed out via multicast across a single VLAN IGMP is configured for this VLAN on both the Core and Edge switches (Aruba) SmartZone managed in-room Ruckus Access Point is connected to Edge switch TV (Samsung) is then connected to one of the Ethernet ports on the in-room Ruckus AP The only difference to the standard setup across our other Hotels - where we have no problems - is that the TV’s run off one of the Ethernet ports on the in-room Ruckus Access Point. My assumption is that this likely means the Ruckus AP also requires some IGMP config for it's Ethernet port(s)? If so, what config needs to be entered? Is it a config change on the controller or each individual AP? Are the config options only available via SSH? Can someone advise on this issue please?

vasanth_edward

Hi Miked43,

Thank you for reaching out to RUCKUS via the Community Forum. To better understand your setup and assist you effectively, could you please provide the following information:

• The vSZ version you are using.
• The models of the Access Points (APs) installed in your network.
• If the AP is an H-series model, the port to which the IPTV is connected.

Your response will help us address your query promptly and accurately.

Regards,

Vasanth Edward