Lennar homes — RUCKUS Networks Community

How can I find my Ruckus ID and password, because I haven't

e.park12767 — Tue, 22 Sep 2026 00:45:07 +0000

Hi.

I haven't used the Lucas system for a long time, so there are no records. I would like to know how to locate the wifi Id and password to connect with current internet. Please let me know. I'm lennar home owner. Thanks.

Subject: Internet works via AT&T Router directly, but Ruckus Switch/Router network has no connection

Ramesh Lennar — Sun, 20 Sep 2026 22:41:10 +0000

Hi RUCKUS Community Support,
I am having an issue with my RUCKUS setup and need assistance, potentially involving a hardware replacement for my RUCKUS switch.

The Issue

My internet connection is completely down when I try to connect through my RUCKUS network. However, I have verified that my Internet Service Provider (ISP) connection is completely stable and working when I bypass the RUCKUS system entirely and connect my computer to my AT&T router.
The problem is strictly isolated to the RUCKUS portion of my network equipment. The RUCKUS router/switch refuses to communicate with or route traffic from the AT&T gateway.

RMA requested for ICX 7150-C12P

Kyle D — Tue, 22 Sep 2026 20:21:54 +0000

My RUCKUS ICX 7150-C12P, originally installed in my Lennar home, suddenly stopped working. The switch has power but the SYST light is amber and the Ruckus R510 wireless AP has no power or lights on it.

I also performed a hard reset by unplugging the power, holding the reset button, reconnecting the power while continuing to hold the reset button, and waiting for the switch to respond. Unfortunately, there are still no LED lights and the switch remains completely unresponsive.

My Fiber internet service is working properly, so the problem appears to be with the ICX 7150-C12P.

I have completed these troubleshooting steps, but the switch still has no power. Could you please assist me with a warranty/RMA replacement?

ICX 7150-C12P No Power or LEDs - Request for RMA Replacement

lishijing0219 — Thu, 17 Sep 2026 17:49:22 +0000

Hello RUCKUS Lennar Support,

My RUCKUS ICX 7150-C12P, originally installed in my Lennar home, suddenly stopped working. The switch has no power and no LED lights at all, and both RUCKUS access points connected to it are also no longer receiving power.

I have confirmed that the electrical outlet is working and have also tested the switch using another known-working outlet.

My Frontier internet service is working properly, so the problem appears to be with the ICX 7150-C12P.

I have completed these troubleshooting steps, but the switch still has no power. Could you please assist me with a warranty/RMA replacement?

Thank you.

we switched to new ISP but now i cant login to manage my network via the app

Pewbert1 — Mon, 21 Sep 2026 17:27:54 +0000

we switched to new ISP but now i cant login to manage my network via the app. The power also went out over the weekend. My phone keeps saying im not connected to the ruckus network but my wifi is the ruckus network and its running.

Need help with existing R510 Unleashed and ICX system

Doroyao — Tue, 15 Sep 2026 04:53:59 +0000

We live in a Lennar home with an existing RUCKUS network that includes R510 Unleashed access points and a RUCKUS ICX switch.

The original AV installer is no longer available, and we do not have the administrator credentials or Wi-Fi password for the existing RUCKUS system.

Kind of funny, after having Cox come out today to check our internet, we realized that for the past six years we’ve actually been using the Wi-Fi from the Cox router instead of the RUCKUS whole-home system.

The access points are mounted on the ceiling, and we are not comfortable removing them, factory resetting them, or reconfiguring the system ourselves because we are concerned about losing the existing configuration or disrupting other connected AV/network devices.

We would prefer to have an experienced RUCKUS technician or authorized partner come on-site to inspect the system, regain management access if possible, verify that everything is working properly, and advise whether the current equipment should be kept or upgraded.

We’re in Orange County, CA.

Can RUCKUS recommend an authorized technician or partner who provides on-site residential support for an existing Lennar/RUCKUS installation?

Ruckus and our Xfinity router

Janet — Fri, 11 Sep 2026 21:41:46 +0000

The modem and router are not communicating with each other. We have unplugged all a couple of times. The Xfinity person came out and we have a strong wi-fi signal. Pretty sure it is the Ruckus. There are 3 green lights on it and no red ones. We are seniors and really need basic instructions on this or if more technical, my son and grandson can help. We typically call someone to look at things if not working, but in this case there is no one to call. I appreciate any help I can get. Thank you.

Wifi not working, received new ATT fiber gateway, but wifi to tv's, phones, ring not connecting

ryannandjames — Fri, 11 Sep 2026 14:19:05 +0000

We have been in our Lennar home for 6 years and have never had many issues with our Ruckus. Wifi started being slow roughly 6 months ago, ATT replaced our gateway with one better suited for fiber. Now wifi is worse unless we are on the ATT gateway. We need the Ruckus and AP points to reach our tv's, phones, ring, etc in our home. Not a technical person and need help to get this fixed and don't know who to call.

Significant internet delay from access points

Nandrican — Tue, 08 Sep 2026 12:48:26 +0000

I have the ICX 7150-C129 switch with 2 access points. 2 days ago I started experiencing significant delay in connection through the access points. I confirmed I have adequate internet access to the switch and access points and power cycled both my router and the switch several times to no avail. This is impacting internet access and connection for ring cameras, baby monitor cameras and connected garage doors. Has anyone experienced anything similar? Any feedback on how to troubleshoot?

Ruckus AP showing red PWR LED

aaronbudig — Sun, 23 Aug 2026 21:52:16 +0000

I’ve tried to power cycle the device, factory reset, etc. The AP does not ever transition to green LEDs like my other AP in my house. I live in a Lennar home and this system was installed as part of the house build. How can I get support fixing or replacing the device?

No power / no lights on Lennar ICX-7150-C12P-2X1G

AGP1 — Thu, 27 Aug 2026 00:31:12 +0000

Hello. I've confirmed that a working power cord and outlet are not powering up my switch. I’ve disconnected power, pressed the factory reset and applied power the recommended 15 times and there are no lights appearing on the switch. My connected doorbell, garage doors and lights are unresponsive.

Ruckus Wifi Access point is not working ...

Rags — Sun, 30 Aug 2026 20:12:34 +0000

We moved into the new house and I am unable to use the Ruckus Wifi System in the house. I am new this system and donot know how to reset this wifi access point.

Thanks Raghu

RMA Request - Defective Hardware - Powers on but causes broadcast storm

laxdan — Sat, 22 Aug 2026 23:55:56 +0000

Not really a question for the community, but regular Ruckus support told me I had to post here and get a response from a "Support Engineer" to get an RMA request 🤷. Bit odd, but here it is:

Lennar Smart Home system installed w/ my home. Unit is an ICX 7150-C12P w/ 2x APs connected to it. Also has all the wall sockets from the house connected to it.

The switch boots but seems to be causing a broadcast storm (network speeds drop, the network becomes unstable, and then typically drops traffic completely. Occasionally reboots itself) shortly after power on. Rebooting it resolves the issue temporarily, but it typically takes the network down again after a few minutes.

Unit has been factory reset multiple times, but problem persists. The problem still occurs after switching the APs (and other connected devices) to different ports. Network is unusable while the device is powered on and connected.

Replacing the switch with a cheap unmanaged PoE switch has resolved the issue. All the same devices are connected, so this unit likely has faulty hardware.

Just trying to claim the lifetime warranty on the switch, so hopefully a support engineer can approve this. Thanks!

New home w/ 510 ruckus system. How do I connect to new wifi network?

spillman242421 — Fri, 28 Aug 2026 04:21:32 +0000

just bought a new home where Ruckus 510 is already established. Setup new wifi with xfinity. How do I reset or troubleshoot ruckus system so I can connect access points via new wifi network?

ICX7150-C12P – NAND/ECC Boot Errors, Password Recovery Issue & Risk After Power Outage

Elhadji — Sat, 22 Aug 2026 15:55:36 +0000

Hello RUCKUS Lennar Home Community Support,
I am troubleshooting the RUCKUS ICX7150-C12P switch installed in my Lennar home after my wired network stopped working.
Using a serial console connection with PuTTY, I was able to access the boot monitor. During startup, the switch reported errors including:
ecc_errors after reading...
iproc_nand_read_page returned 2
NAND read ... failed -22
Bad FIT kernel image format!
ERROR: can't get kernel image!
The primary image failed to boot, and the switch attempted the secondary image.
Following the RUCKUS password-recovery instructions provided in this community, at the ICX7150-Boot> prompt I entered:
no password
The switch responded:
OK! Skip password check when the system is up.
I then entered boot. The switch successfully booted, PoE returned, the Ethernet ports became active, my RUCKUS access points came back online, and my wired Ethernet service is currently working.
However, I still have two concerns:

Username/password recovery
After the switch boots, I receive:
User Access Verification
Please Enter Login Name:
Leaving the username and password blank results in User login failure, and the previous credentials I tried do not work.
What exact steps should I follow after using no password to gain CLI access and create a new administrator username/password? I want to make sure the new credentials are permanently saved.
NAND/ECC errors and future power outages
Because the switch produced NAND/ECC errors and could not load the primary kernel image, I am concerned that the switch may fail to boot normally after the next power outage or restart.
Can you please advise:
Whether these NAND/ECC and Bad FIT kernel image format errors indicate a corrupted primary firmware image or possible flash-memory failure.
Whether the primary firmware image should be repaired/reinstalled.
How to verify that both primary and secondary images are healthy.
Whether the switch should be considered for replacement/RMA if the NAND/ECC errors persist.
How to make sure the switch will automatically recover and boot normally after a future power outage without requiring another serial-console intervention.
The network is currently operational, so I would prefer not to factory-reset the switch or make changes that could disrupt the working configuration unless necessary.
Thank you for your assistance.

Access point connection management

jefflawson1 — Fri, 21 Aug 2026 17:12:10 +0000

My access points are up a running, but I dont have access to manage the network. It is telling me that I am not connected to the Unleashed network. Please provide the steps to get me connected to the access points.

For example if I want to change the password for the network how would I do that?

Thank you.

Ruckus Home Internet Crashed and Fails to Boot (APs stuck in Recover.Me and Configure.Me)

ajayan88 — Fri, 21 Aug 2026 04:26:13 +0000

I have a Ruckus ICX7150-12CP along with 2 APs that are PoE. Overnight something has happened and the system failed to boot, probably stuck in a bootloop.

I managed to both powercycle and factory reset the main switch and eventually got it to restart. However both APs were no longer set up and were showing up as Recover.Me wifi networks to connect with. I tried to log in using the printed password on the devices but that failed as well as every permutation of login (sp-admin, admin, Lennar, etc.).

I eventually pressed the hard reset button on one of the switches and it changed to Configure.Me. That AP is no longer accepting a wifi password and allows me to connect but is not transmitting any signal through the switch back to the main modem.

For reference no hardware was changed, shifted, or broken. I am not really certain was caused the issue. I have also deleted the router function within my switch, so it only operates as a switch. I am on AT&T gigabit fiber which is wired through the house to the ruckus switch.

ICX Switch is Disconnected from Ruckus Dashboard

lmrosario — Fri, 21 Aug 2026 06:06:22 +0000

Just moved into a Lennar home. I am having the hardest time connecting the ICX Switch to the Ruckus dashboard. I’m thinking it has to do with the firmware but I don’t know how to upgrade. I do not have a PC or laptop to work from, just an iPhone. Please help!

ICX7150 - C12P -2X10GR Stuck in boot cycle

NikoT — Thu, 20 Aug 2026 15:38:52 +0000

hello! I have a ICX7150 in my Lennar home since 2017 and it recently stopped working. The connection stays for 6-8 minutes and then reboots, which repeated forever. I have tried multiple trouble shooting steps listed in other discussions and nothing has changed. I would like to request a of this device replacement through RFA

RUCKUS Support for Lennar SmartHome Customers: Forum Guidelines

dave_feasey — Tue, 18 Oct 2022 19:16:48 +0000

Welcome to your primary source for RUCKUS Lennar SmartHome Support! Before posting please review these suggestions.

Please be sure to read the RUCKUS Community Guidelines
Please be considerate and respectful. We understand you may be frustrated, but please do not badmouth or unduly criticize RUCKUS, Lennar or anyone on the forum. We're all here trying our best to help.
This is a public forum indexed by search engines, so please do not post any Personally Identifiable Information (PII) such as full names, phone numbers or addresses.
If you have resolved an issue that one of your peers is also experiencing, please reply with your solution!
RUCKUS Support Engineers monitor this board Monday through Friday 10 AM to 7 PM Eastern. RUCKUS will respond only be within these hours, but other Community members may still respond off hours.

Thanks!

— The RUCKUS Pack

New ICX Switch in Lennar home

willkr3 — Thu, 20 Aug 2026 19:22:14 +0000

Hello,

NI need help accessing web UI of switch that I purchased for Lennar home. It was a pre-owned switch that was reset. I can't seem to access it via browser from IP or CLI via SSH. I don't have PuTTy or a console to connect directly. Can you help me access this so I can configure this device for my network?

Thanks

No lights AP

Swampthang_2000 — Thu, 20 Aug 2026 21:36:58 +0000

R510 Access has lights but no light to the PoE connector at the access point or the AP? How do I get connectivity? Thank you.

Ruckus 310 to Century Link Router

cresenciab — Thu, 20 Aug 2026 03:22:09 +0000

hi, just moved into an apartment and it has a ruckus 310 in factory reset mode. The WiFi works but I don’t think the ruckus device is connected to it. It’s blinking green pwr and clt. The century link router is green and working, connected to the wall outlet. The ruckus device has a white cable connected to a black power block at the Poe port, which is then connected to the wall outlet. What do I do from here? I connected to the configure me network, created an SSID, but it has no network. I have a feeling I’m missing something. Does the ruckus need a cable to my century link router?

RUCKUS ICX Lights don't work, no power to ethernet

SergeantSomm — Thu, 09 Jan 2025 06:51:04 +0000

As I'm not the only one experiencing this issue, I assume this will be a replacement.

Ruckus ICX 7150 no longer powering up. No lights at all on the switch. Tried multiple different outlets, power cords, etc. The access points in the ceiling are not powering on either. Not sure when it happened. As I use an ethernet splitter from the router for most of my non-powered ethernet cords. I suspect just faulty equipment.

I have tried resetting the ICX at least 30 times (I always feel like I can fix it) and nothing works. Does anyone know if the ceiling units would work with a different product?

Install vSZ on Citrix Hypervisor

anthony_hove — Wed, 25 Oct 2023 15:27:46 +0000

I have tried to import the vSZ version 6.1.1.x ".ova" onto a Citrix hypervisor file, but it throws error message “Object reference not set to an instance of an object” while importing after setting the import options. Would anyone know the workaround

Has anyone tried installing the vSZ on Citrix Hypervisor?

R510 has no power

vchekkilla — Tue, 11 Apr 2023 22:05:44 +0000

Using Ruckus ICX 7150-C12P with three Access Points (R510) for the last five years. Suddenly yesterday all three access points stopped working. Ruckus 7150 is getting power and has an internet connection but R510 does not have any connectivity, it is using POE as power input.
Also, my Unleashed account is not accessible. I did forget the Unleashed password which did set up and tried the default ones that are not working too, could you advise which one I can use?
Followed these steps but had no luck.
- Did the "HARD RESET" and tried to log in through a web browser using its default IP address 192.168.0.1 but it was not allowed.
- Tried to reset APs and it has no power connectivity also.

On Ruckus switch (ICX 7150-C12P) I can see two green lights, able to connect to internet using ethernet cable from switch.

Would like your team's help to fix my APs issue and make them work.

SmartZone Per-User Shape

irakli_gvishian — Tue, 12 Sep 2023 07:54:52 +0000

Hello

We have virtual SmartZone, version is 6.1.1.0.959 and I would like to apply per-user shape and not sure how I can do it. In setting I found one place where it should be:

I tried to apply L3 Access Policy but it didn't shape traffic.

How I can apply shape per user?

Does anyone know where the Airtime Detail button went in SZ v6.1.1?

Greg_WiGuy — Wed, 19 Jul 2023 14:32:55 +0000

We just upgraded from 6.1 to 6.1.1 last night and this button seems to be missing from the AP -> Health airtime graph. The pie chart it opened up was really useful for determining if an AP was having high CCA/Utilization just from itself being busy or if it was caused by other neighbour networks and/or interference.

Access point lights no longer on

FOTV — Tue, 16 May 2023 17:03:21 +0000

Please I need assistance with my wireless access points again. I was having some latency issue with my internet so, to troubleshoot, AT&T suggested unplugging Ruckus to use their wifi gateway. After establishing that Ruckus might be the cause every attempt to get it back on has failed. I have read of a similar situation posted today and I tried the reboot process but it didn't work. The devices are not getting any power whatsoever. Please any assistance would be appreciated. FYI, I have attempted to troubleshoot based on the instructions given to @RobertU @ by@Imran_ruckus with similar issue. It is not working.

Thank you

SZ100 downgrade firmware to previous version or to upload previous version backup configuration.

muhdumer — Mon, 30 Jan 2023 09:18:08 +0000

Dear Support Team.

I had a SZ104 model of Ruckus controller installed in my premises. It has below firmware running on it:

Controller Version :5.2.1.0.515

Control Plane Software Version: 5.2.1.0.383

Data Plane Software Version: 5.2.1.0.101

[?]AP Firmware Version: 5.2.1.0.698

I had the backup of the Controller with previous firmware version 3.5.1.0.862.

The issue that I am facing is I am unable to downgrade the controller firmware version to 3.5.1.0.862 neither able to upload the backup taken in previous version on the new firmware.

Error messages which I receive are as follows:

1) When I downgrade the firmware it shows (upload image failed. unsupported version).

2) When I upload the backup configuration file it shows error (Unable to load backup configuration file.

Reason: This configuration version (3.5.1.0.862) does not support to be restored in this system (5.2.1.0.515)).

The name of the firmware image file that I am trying to upload is : scge-installer_3.5.1.0.862.ximg

Kindly help me out so that I shall be able to sort out this issue.