Solution Proposed — RUCKUS Networks Community

How to Re-Connect Disconnected Clients?

jpjohnson — Wed, 02 Jul 2025 14:55:18 +0000

Thank you for your response in advance ..... How to re-connect disconnected clients.....

1) logged into the dashboard...

2) clients shows disconnected... not sure how to connect....

Install vSZ on Citrix Hypervisor

anthony_hove — Wed, 25 Oct 2023 15:27:46 +0000

I have tried to import the vSZ version 6.1.1.x ".ova" onto a Citrix hypervisor file, but it throws error message “Object reference not set to an instance of an object” while importing after setting the import options. Would anyone know the workaround

Has anyone tried installing the vSZ on Citrix Hypervisor?

Find Answers Faster: RUCKUS Lennar Knowledge Base Self-Help Articles – Check Here Before You Post

Imran_ruckus — Tue, 23 Jan 2024 14:58:51 +0000

Hello RUCKUS Lennar Homeowners,

Greetings from RUCKUS!

We’re glad to have you here! To make your experience smoother, we’ve created the RUCKUS Lennar Knowledge Base, a dedicated self-help section with step-by-step guides, solutions to common issues, and troubleshooting resources for your RUCKUS devices.

Before posting a new question, we kindly encourage you to:

1. Visit the RUCKUS Knowledge Base to check if your issue is already addressed.

2. Use the search bar or browse related content links to see if other users have discussed the same issue.

3. Join existing discussions where you can find valuable insights or share your experience.

If you don’t find a solution, please post your query in the RUCKUS Lennar Support section, and our team will be happy to assist you in resolving issues with your Lennar Home RUCKUS devices.

Thank you for being part of the RUCKUS Lennar Community, your contributions help make this space a richer resource for everyone!

R350 cannot login

Huck — Thu, 30 Nov 2023 14:51:00 +0000

Hi, I cannot login R350 by using username Super and password sp-admin, even rest R350,

also, when I try to use 「Configure.Me-[xxxxxx]」WLAN, it still need password too, I try to use SN of R350, however, it still not work!

Are there any way to access my R350?

How to make R650 Unleashed Join Master

BMR — Thu, 12 Oct 2023 11:25:09 +0000

Purchased a second Ruckus R650 Unleashed.

Doesn't Join to master Automatically

How can I make it Part of Master Wireless

What role gets applied when a user connects? question/feature-request

garrett_collier — Tue, 18 Apr 2023 15:21:31 +0000

I seem to remember in our Zone Director, when someone would authenticate via 802.1x, the event log would indicate what role was being applied. I'm just wondering if I don't have a logging option enabled or am going about it wrong looking for a similar function in SmartZone? If this doesn't exist, can this logging feature be added? Currently, the wlan log will look like __username__ joined __wlan-name__ on __ap-name__ and not give any other information. It would be great if the log showed what user role was applied, here. Additionally, and completely unrelated, when a user roams to a different AP, the log only shows the MAC of the AP; it would be much faster to see the AP name either in the log or as an html title attribute.

Replacement Covers

KDSM — Fri, 08 Sep 2023 14:48:41 +0000

Are there replacement cover available for the R710? I have several that have been cracked by miss directed basketball shots.

Thanks,

Are there any specific settings necessary to run HomeKit devices via the Ruckus APs ?

Truman — Mon, 24 Apr 2023 14:40:32 +0000

Hi there,

I have a Unifi system with several switches and access points and exchanged now the access points by 3x Ruckus R550 Unleashed and 3x R350 Unleashed access points (5 of the Ruckus APs are wired, one is connected via mesh). The Ruckus APs are running the latest unleashed firmware.

After I connected the Ruckus access points to the Unifi system, my HomeKit devices and automatations stopped working most of the time.
I.e. I have 8 Meross thermostats, which are connected by wifi to HomeKit, where I can only control 4 of those thermostats via HomeKit, while the other 4 are showing a "no answer" message in HomeKit.
With the Meross app, I can control all 8 thermostats. It just stopped working with HomeKit.

Is there a specific configuration necessary to get this going ?

I also have other wifi connected components from Shelly, which are linked to HomeKit via Homebridge, and which most of the time don't work in HomeKit, but work with the vendor (Shelly) app.

All those IoT devices are in a separate vlan and the iPhone, which is used for HomeKit, is also in the same vlan.

Thanks in advance for your help.

ESP8266 Wemos D1 disconnect with Firmware higher than 200.12.10.105.109

tobiasr — Fri, 16 Jun 2023 14:00:39 +0000

I have a network with 2 unleashed R610 Accespoints with around 15 Clients. 4 of them are IOT (ESP32 or ESP8266) devices. With newer firmware Versions they are disconnected every 5 to 30 Minutes. The communication with the devices stocks and won't work reliable. What can I do do debug or better fix this problem.

Unable to download RUKUS Cloudpath app on New Android/ Google Pixel Devices

ChRay — Tue, 11 Jul 2023 19:03:47 +0000

Unfortunately this app is required to access internet at my university....

My friend with a Google Pixel 7 Pro is unable to download any non 64-bit apps. In knowing Google/ Google Play to have made it abundantly clear that they are/were transitioning to Solely 64-bit support is there any effort to ammend this issue?

The location of the school is remote enough that there is NO SERVICE on most of campus without connecting to the internet and work arounds involve being connected to the university's poor quality open network which is a very disapointing suggestion.

My phone is starting to go out and I would like to get a new android, however, knowing that there is the chance of not having wifi at my school is preventing me from this. And obviously I have zero desire to pursue an apple product...

This cannot just be a permenant problem? There has to be some solution....

Does anyone have an insight or similar experiences/ solutions? Thank you in advance!!!

Sz100 & sz144 default license

kazihaha — Sat, 07 Oct 2023 02:53:42 +0000

Hi Mems,

I try to find out the default license come with smartzone sz100 and sz144 but did not found anything.

So what is default license come with sz100 & sz144? And upgrade license path?