Good Day..!

Anyone please share the suggested stable relase version for ICX7150 & ICX7450

After a Ruckus One scheduled firmware update from 7.1.1.520.830 to 7.1.1.530.5193 all the APs in one of our venues show the Firmware update failed status. One is even stuck at the Applying firmware status. Power cycling the devices does not change the status. What is the best way to solve this issue?

The site seems to be working normally on the old firmware (7.1.1.520.830). As this is a remote site I have no physical acces to these devices. I want to prevent that the set goes down and I have to rush over there to fix it. 

I have a lot of the new AP R370's not connecting to Ruckus One and flashing amber. I can get into their SSH and Web Interface and all looks okay, I am trying to refresh/upgrade its firmware however there are no files available or really any troubleshooting help with this new AP! 

Any help, appreciated!

This is our first time testing Ruckus products, and we've encountered an issue while configuring FIPS mode.  I believe that the SIG files were not copied to the switch during the 09.0.10j_cd8 update.  I'm now experiencing a boot loop, and haven't yet managed to resolve it.  Attempted TFTP image transfer from the bootloader, and mounting the files from a USB with the manifest file, no luck.

If there is a technical guide for recovery in this scenario that I've overlooked, please direct me to it.  From my understanding, this switch was not purchased new/through an authorized channel, so I do not believe it has any warranty or technical support coverage.

Thanks!

Ruckus Networks Bootloader: 10.1.27T215 (Feb 06 2025 - 20:29:34)

My predecessor didn't upgrade the firmware on the 7250 switches and now I'm doing it. I've noticed that some upgrade while others do not. I also noticed the ones that are 08.0.30 with compliant licenses have no issue upgrading to 08.0.95, but the ones that are non-compliant will not take 08.0.08D, then 08.0.08MC, lastly to the 08.0.95. OSPF is lost once upgrading to 08.0.08D.

Do I need to have a valid L3-Prem-LIC to get the L3 options once upgraded?

I have lived in the Lennar home since it was built. Recently started having issues with the switch providing intermittent internet. I have Eero 6 pro router provided by ISP Frontier. I have Eero 6 pros providing wifi service throughout house and they are all working fine. I only need the switch to provide Ethernet service. When I test the Ethernet lines using laptop they work but the webpages are delayed before loading and my ps5 is timing out. Attached are pictures of switch as well as error message and putty screenshots.  Please advise on next steps. The r510 aps are currently not plugged in to router and not being used. 

Where the highlight shows the firmware they are currently on,.

Now to update the firmware:
First, to set the version :
Hence
Administration [ bottom left corner ] >> version management >>>

Here go to , Switch firmware and select the venue >> and click on Change Update Schedule:

Once there the below dialog-box will appear:

Where we select the code that’s needed.

And generally the code available on the cloud is the recommended releases for the cloud connected devices or devices that would be connected to the cloud.

Here in this example : the devices are already on the recommended release : 10.0.10c_cd1

However for one of them : we'll be selecting 9010j_cd1 and setting the date and time for the activity as well

Here once the version is selected and saved,:

Once done, click on save,

Below will be displayed :

That’s for scheduling the code update,

In an event, there needs to be an immediate update done : update now is the option you need :

once the version are selected : click on run update : that will initiate the file transfer to the switches and get the update done.

Do note :

• This option is only applicable if the ICX switches are connected to the cloud.
• During this activity as usual  downtime is needed as the switches will reload for the firmware to be applied.
• Also this process/procedure applied to specific venue and all switches under the venue will get the update : hence do consider the below points

  if you are an MSP :

  1. Make sure that the switches that are to be updated are of the specific venue.

  2 . If there are multiple locations managed under the same venue  and only a specific location needs to be updated : then this may not be the best option to follow.

  3 . In case, point 2 applied to you : then device local updates are best way to go about the upgradation. Via TFTP,USB etc.

  if you are not an MSP, and there are multiple locations of install : but all are devices are under the same venue.
  Then device local updates are best way to go about the upgradation. Via TFTP,USB etc.

  If different locations are managed under different venues, there should be no issues in following this process/procedure.

Greetings from RUCKUS!

We’re glad to have you here! To make your experience smoother, we’ve created the RUCKUS Lennar Knowledge Base, a dedicated self-help section with step-by-step guides, solutions to common issues, and troubleshooting resources for your RUCKUS devices.

Before posting a new question, we kindly encourage you to:

1. Visit the RUCKUS Knowledge Base to check if your issue is already addressed.

2. Use the search bar or browse related content links to see if other users have discussed the same issue.

3. Join existing discussions where you can find valuable insights or share your experience.

If you don’t find a solution, please post your query in the RUCKUS Lennar Support section, and our team will be happy to assist you in resolving issues with your Lennar Home RUCKUS devices.

Thank you for being part of the RUCKUS Lennar Community, your contributions help make this space a richer resource for everyone!

Follow below steps to schedule zone firmware upgrade on vSZ running on 6.1.1.0.x

Login into vSZ GUI>>Administration>>Upgrade >>Schedule Zone Firmware Upgrade

Schedule Task>> “+Create”

Select Specific Zone  for the upgrade

Schedule >> Provide Name/Change Firmware to(Select the version from the available list)/Schedule time( Mandatory fields)
Note : Time will execute at 0/30 min every hour (exp : 1:00, 1:30)

Review all the information before upgrade >> Ok

If you got any queries, please use the comment section on this thread.

Thank you!

Regards,
Vasanth Edward || Senior TSE
RUCKUS Networks, CommScope!

Flashes amber initially after 

After reset, system light amber, power light green. No lights on wireless access points. No network visibility. 

ISP is working good. 

All troubleshooting from forums done, including this link: RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community Forums (ruckuswireless.com)

I need an RMA please. 

Thank you,

Sean

" firmware version [3.2.1.0.642] is USI. USI to FSI upgrade is not allowed due to difference in Image formats."

Is there a way to correct this issue?   Can I flash the AP from the USB port on the back of the access point?

thanks.

I wanted to take a moment to touch on the minimum code level to onboard an ICX switch to RUCKUS Cloud. In order for an ICX to begin the onboarding process to RUCKUS Cloud, they must be running a minimum code level of 8090d. To confirm your code level, you can use the "show version" command.  If you happen to be running code older than 8090d, you will need to manually upgrade your ICX. Here are the recommended upgrade paths coming from older code:

-If you are running 8080 flat to 8090c, upgrade directly to 8095ca via UFI image

-If you are running any 8070 patch or older, we will need to do a multi-step upgrade. The upgrade path will be: 8070x or older > 8080f (non-ufi) > 8095ca UFI

Additional details are documented in our FastIron Management Guide here and our Cloud User Guide here 

As always, if you need assistance with an upgrade, please do open a case (see my signature) and our support team would be happy to help. 

We have 2 Ruckus ICX 7250, which are stacked. Version of Firmware is SPR08030h. We would Like to do upgrade up to SPR08090mc (Non-UFI). I'm interesting about upgrade procedure and have some of questions:

1 - Do I need to load new Firmware to both switches? (Right now as I see there is no option to load firmware to particularly device). 

2 - As I know, firstly I need to do upgrade up to 08080f, is it correct? 

3 - I have a lot etherchannels (Lags, both Dynamics and Statics). In existing version of Firmware they are done in one way and in new version in a different way. Will it automatically re-change from old configure way to new or I need to reconfigure etherchannels?  

4 - I also have a lot "Dual-Mode" configured ports. Will it automatically re-change from old configure way to new (Untagged + Tagged)?

I'm waiting your helps. Thanks!

Follow the below steps:

1. Note down the below details of your current controller setup.
   • Controller type (virtual SmartZone, SmartZone, ZoneDirector, Unleashed).
   • Controller firmware version (Note: If you are using v/SmartZone then controller and AP version can be different).
   • AP models in use.
   • AP Zone version (Only applicable for v/SmartZone).
2. Now decide which version you want to upgrade to, depending upon below points:
   • Any bug/known issue on exiting version which is fixed on new version
   • Enhancements and stability.
   • New features
3. Review the release notes of the desired upgrade version. For example, assume my virtual SmartZone is on 5.1.2 and I decided to upgrade to 5.2.2 version.
   1. Go to https://support.ruckuswireless.com >> Documentation >> Choose the product (vSZ for the example) from the dropdown menu >> Now click on “Documents” tab >> from “Show” drop down menu, select desired version (in our case we want to upgrade to 5.2.2, so we need to select 5.2).
   2. Now locate the “release notes” of the 5.2.2.0.317 version (it is the latest controller version on 5.2.2 release at the time or writing this topic) and “Upgrade guide”. Open both the PDF files.
4. On upgrade guide, review below sections.
   1. SmartZone Upgrade Paths – This will tell you if your controller can directly upgrade to 5.2.2 version or not.
      
      
      
   2. Hypervisor Hardware Performance Requirements (Only applicable to virtual SmartZone) – This will tell you if you need to increase VM hardware resources for vSZ.
      
      
      
5. Open release notes, review below sections:
   1. Supported AP Models
      
      
      
   2. Unsupported AP Models (check this section if you have any matching AP models which are no longer supported on this version).
      
      
      
   3. Known Issues – These are the issues which are known to this version and Ruckus engineering is working to fix them in future releases. This also provides information related to Caveats and Limitations.
      
      
      
   4. Changed Behavior – This section explains changed behavior on this release.
      
      
      
   5. Resolved Issues – Refer this section to see what known issues are fixed on this release.
      
      
      
   6. Interoperability Information
      
      
      

Some other important points:

• There are also other sections which may be applicable to your setup:
  • Switch Management Feature Support Matrix
  • IoT Suite
• Provided details in this self-help topic is only focusing major component of a pre-upgrade check.
• We strongly recommend users to read complete release notes and upgrade guide carefully, before proceeding for the upgrade.

In above example, I have explained what to look for in the release notes or upgrade guide, before upgrading the controller.

This example is for virtual SmartZone (vSZ), as vSZ upgrade is bit complicated than other controllers like ZoneDirector and Unleashed, however, one should read the information on release notes and upgrade in the same way, as explained in this self-help topic.

Queries? Start the discussion and we will be here to help!

Have you ever wondered what code Ruckus recommends you run on your ICX? You are in luck. Each product support page has a built-in recommendation or recommendations. While these recommendations will not cover every scenario or customer, it should be your starting reference when selecting code for ICX devices. The recommendations are updated occasionally and will change over time. We recommend most customers look to our Stability Release if it contains all needed features for your network. As always, you can contact us if you are unsure where to start. 

To find the recommended code, navigate to:

https://support.ruckuswireless.com/product_families/21-ruckus-icx-switches

On the above page, you can see the recommendations for all active models and it will contain a direct link for our recommended code. If needed, you can select the appropriate model to get to additional downloads, documents, etc (ex. ICX8200 Support Page).

I have attached a screenshot from our ICX8200 page highlighting the recommended code field.

NOTE: RUCKUS One (cloud) users should look to the recommendation in their respective web GUI. The recommendations here are generally for non-cloud customers.