To that end, I have already downloaded the unleased version R850_200.19.7.112.238.bl7 file.

Article number 000005720 https://support.ruckuswireless.com/articles/000005720 lists the procedure for just this, but it was last updated in March 2021.

• Is this still valid?
• The current device that I am looking to purchase was purchased in Aug 2025, and I do not know the current firmware on it.
• Does it matter what the current non unleashed firmware version is on it?

This is the first time I am dealing with Ruckus products, and I want to make sure the educated / experienced community here says that I am ok to proceed with the purchase on these grounds.

Thank you.

Good Day..!

Anyone please share the suggested stable relase version for ICX7150 & ICX7450

I have a lot of the new AP R370's not connecting to Ruckus One and flashing amber. I can get into their SSH and Web Interface and all looks okay, I am trying to refresh/upgrade its firmware however there are no files available or really any troubleshooting help with this new AP! 

Any help, appreciated!

We've recently upgraded our vSZ-H cluster to 6.1.2 (up from 5.2.2) and I'm trying to test a new H550 into the environment. I currently have around 650+ H510's, that work no problem, but I can't get a new out of the box H550 to join. I've scanned the AP into the vSZ, same process as an H510 with no luck. My H550 has an ip address (same ap management vlan as the H510's) and is pingable from the SmartZones.

I've tried 2 different H550's, with different cables and different switches. Any help would be appreciated.

Jon

We are managing 16 APs from Ruckus Unleashed, we had configured the management IP and we can access to Unleashed through this management IP.
Now, as soon as I access to Unleashed, this shows me the following message:
"Unleashed portal is now available for cloud remote control. Sign up now"
I went to "Sign up now" and created an account
There, when I tried to bind the network, I get:
"Error. Network´s username or password verification failed"

We would like to use the remote management to access directly from anywhere. How can we solve this?

Thanks in advance.
Regards!

Damián

Subject: [Ruckus-Unleashed@192.168.xxx.xxx] Alarm 'SSID-spoofing AP Detected' generated
"An alarm 'SSID-spoofing AP Detected' was triggered."

What would be the best practice for checking what triggered this alert? Can you recommend what things we need to look at? Thank you!

Been using 3 Ruckus R510 AP's, latest Unleashed firmware 200.15.6.212.20.

Something i did while streaming from my phone to my Nvidia Shield gave a popup 'streaming over 2.4ghz causes slowdowns' or something along those lines.

For some reason all devices seem to only get 2.4Ghz hardly any device connects on 5Ghz? And even when a device is connected on 5Ghz the speeds are miserable. 

Yes i know 3 AP's seems a lot, i got 1 in the office, 1 in living room and 1 in bedroom. Coverage seems extreme but i also like to have a good signal outside.

On average ~20 devices are on this network, peaks up to 45.

My setup :

>Fiber 2/2Gbit. (Yes waiting for new router to do 2.5/2.5)
- Edgerouter (Hardware offloading on)
- Juniper EX4200 48T 8xPOE
- 3x R510 on POE ports. (normal use for all devices)
- 3x Ap AC lite on POE ports. (mainly iot stuff, lights, censors, cameras, switches etc overall 40 devices)

Tested on several devices from the same spot not even ~1M away from AP.

- PC - Wired Download Mbps 943.79/Upload Mbps 938.05

- OnePlus 8T 2.4Ghz (oldest phone) ~88Mbps down/58Mbps up.

- OnePlus 11 5G 5Ghz ~ 177Mbps down/100Mpbs up.
>Device info shows Link speed 702Mpbs on 5Ghz.

- OnePlus 13 2.4Ghz ~87Mbps down/63Mbps up.
>Device info shows Link speed 144Mbps on 2.4Ghz

Using the app 'Wifiman' on both the OnePlus 11 and 13 i'm connected to the same AP (same Mac address shows)
 On the OP11 it shows my SSID and both 2.4 and 5Ghz (connected) 
 On the OP13 it shows my SSD and ONLY 2.4Ghz (connected) 

. Is there a way to without creating 2 different SSID's (like: mywifi 2.4 and mywifi 5)  to 'push' the 5Ghz capable devices to 5Ghz? 

https://community.ruckuswireless.com/t5/ICX-Switches/DHCP-server-icx-7750/m-p/101495#M7109 

SW version is 08.0.95pT203

I have created 2 VLANS. For example vlan 100 and vlan 101
For vlan 100 I have used the dhcp pool created on ICX7750 and For Vlan 101 I used the TP-link router to provide DHCP. Both PC+ Mobile working fine with VLAN101 in SSID101 but VLAN 100 has SSID 100 in AP on which only PC get connects.

On checking VSZ6.1.2 it shows in AP clients i can see the DHCP ip received by the PC but the DHCP from the mobile phone reaches to VSZ but it shows 0.0.0.0:: and it donot request the dhcp to switch but incase of PC it does with the same SSID.

On checking via Wireshark:

--On Laptop (Wi-Fi)
--Receives DHCP Pool Address
DHCP Request:
*Option:(50) Requested IP address (192.168.92.4)
DHCP ACK:
*Option:(54) DHCP Server Identifier(192.168.92.1)

--On Mobile (Same Wi-Fi)
--Do not lease IP address, no Request and ACK, Only Discover is seen in Wireshark
*Option:(53) DHCP Message Type (Discover)
DHCP: Discover (1)
*Option:(61) Client Identifier
Client Mac Address:<------>
*OPtion:(12) Hostname
Hostname: <Redmi-12-5G>
*option:(55) Parameter Request list
Length:12
Parameter Request List Item: (1) Subnet mask
Parameter Request List Item: (3) Router
Parameter Request List Item: (6) Domain name Server
Parameter Request List Item: (15) Domain name
Parameter Request List Item: (26) Interface MTU
Parameter Request List Item: (28) Broadcast Address
Parameter Request List Item: (51) IP Address lease time
Parameter Request List Item: (58) Renewal time value
Parameter Request List Item: (43) vendor-specific Information
Parameter Request List Item:(114) DHCP Captive-Portal
Parameter Request List Item: (108) IPv6-Only Preferred

switch configuration:
ip dhcp-server pool vlan100
excluded-address 192.168.92.1
!
excluded-address 192.168.92.100 192.168.92.254
lease 1 0 0
network 192.168.92.0 255.255.255.0
option 3 ip 192.168.92.1
deploy
ip helper-use-responder-ip

interface ve 100
vrf forwarding abc
ip address 192.168.92.1 255.255.255.0
ip helper-address 1 192.168.92.1

also globally i have enabled
ip dhcp-server enable
ip dhcp-server relay-agent-echo enable

Are there any issues we should be aware of or settings changes that should be made to resolve the issue. A majority of our fleet uses the AX201 chipset and we are often seeing these issues popup.

Let me know what other info I can provide and any help is appreciated!

I have a Ruckus R650 [901-R650-US00] running Ruckus Unleashed (200.16.7.0.402) and the Web UI is broken. Though it loads up initially just fine, whenever I try to edit a Wi-Fi network or click on the "access points" section it just loads an empty grey screen. Here are some relevant logs that I found in the syslog:

Sep 6 13:10:11 prd-radio syslog: upgrade_debug: pid=5161, insert_field_to_upgrade_ap_list(): firmware_file open failure
Sep 6 13:10:11 prd-radio syslog: upgrade_debug: pid=5161, get_ap_list(): see [/tmp/unleashed_upgrade/upgrade_ap_list_from_election.xml.ready], ap-list ready!
Sep 6 13:10:11 prd-radio syslog: upgrade_debug: pid=5161, get_ap_list(): ap-list loop 0.

I have another problem with it not negotiating 802.3at (POE+) no matter what I try. I'm powering it with a Juniper SRX320-POE, and I have enabled POE negotiation on the source but it still recognizes it as a "802.3af Switch/Injector":

ruckus(ap-mode)# get power-mode
PoE Configured Mode : Auto
Power Consumption Status : 802.3af Switch/Injector
USB Status : Disabled
OK

Forcing it to use POE+ with `set power-mode at` works, but doesn't persist after reboot.

Finding what the log messages mean has been a big pain as documentation that refers to it is almost non-existent.

Thank you

I recently purchased a Ruckus R650 AP and I'm looking to set it up in bridge mode to wirelessly extend my network. Here’s my current setup:

• I have a UniFi AP upstairs that’s connected to my switch, and I’m using it to broadcast my network.
• Downstairs, I used to have another UniFi AP set to bridge mode, wirelessly connecting to the upstairs AP to extend the network.
• Now, I’d like to replace the downstairs UniFi AP with the Ruckus R650, set it to bridge mode, and connect wirelessly to the upstairs UniFi AP.

Does anyone know the steps to configure the R650 for this kind of wireless backhaul in bridge mode? Also, are there any compatibility issues I should be aware of when mixing the Ruckus AP with the UniFi upstairs?

Thanks in advance for your help!

In this article, I will explains an issue with customer DHCP configuration (related to DNS Domain name) which can potentially cause AP connectivity issue with RUCKUS Cloud.

Symptoms

• If you hit this issue, AP may show online but as soon as you make any configuration changes on venue, AP, WLAN, it will result AP state changing to "Never contacted Cloud".

• AP will not show any new event, since the time of its last successful connection to Cloud.
  In some cases AP will also show in "Operational -  applying configuration" state on Cloud UI and will never complete applying configuration.

• AP will still serve clients with last known configuration (if AP was not rebooted).

How to troubleshoot?

• Run a capture on switch port where AP is connected and reboot the AP.
  Note: This will not help if AP is configured with static IP configuration.
• Check the uplink packet capture and analyze (look at the DHCP Offer frame) the DHCP packets for the DHCP process.
• You will see DHCP server sending DNS domain name information.

• When Domain Name is added to the DHCP and configured on AP, AP will append the AP-Cloud discovery URL which is device.ruckus.cloud to device.ruckus.cloud.xyz.com. Because of this change in Cloud URL, AP will not be able to reach the correct controller IP (usually DNS resolution will fail) and will eventually fail to connect to Cloud.
• In case domain specific URL (in this case "device.ruckus.cloud.xyz.com") has a valid DNS entry on customer/public DNS server, it will further result in connection failure as resulted IP address will not match with the correct Cloud controller IP address.
• You can also factory reset one AP and then SSH into it (with default credentials super/sp-admin), run below commands to confirm if AP is getting the DNS Domain name configuration from DHCP.
• Run and review the output of "get dns" command.
• Output when DNS Domain name is received from DHCP server.
  

  rkscli:
  rkscli: get dns
  Allow DNS from DHCP: Enabled
  Ethernet DNS servers:
  DNS 1 : 8.8.8.8
  DNS 2 : 8.8.4.4

  IPv6 DNS Setting

  DNS Domain
  <None>

  DNS Search List
  <None>
  OK

• Output when DNS Domain name is received from DHCP server

  rkscli:
  rkscli: get dns
  Allow DNS from DHCP: Enabled
  Ethernet DNS servers:
  DNS 1 : 8.8.8.8
  DNS 2 : 8.8.4.4

  IPv6 DNS Setting

  DNS Domain
  xyz.com

  DNS Search List
  <None>
  OK

Resolution

While issue is impacting RUCKUS APs, this is completely an issue caused by customer DNS and/or DHCP server configuration.

Follow below steps to fix the issue.

• Check and remove the domain name configuration from DHCP IP pool which is used for RUCKUS Access points.
• Just updating the configuration on DHCP server may not fix APs as APs will still hold old IP which has valid lease time. In this case you may reboot the AP so that AP can get the fresh IP lease from DHCP server without DNS domain name. Also clearing the IP lease from DHCP server can help.
• Even after rebooting or re-requesting IP from DHCP if issue is not solved, remove the AP from the Cloud and re-add.
• If you continue seeing issue even after fixing the DHCP configuration, please contact RUCKUS Support and report the issue.

I hope this will help!

Got any queries? Start the conversation!

I have seen all the posts about the slow speed, which I am also having on the 5Ghz band, but with the latest 200.15.6.112.54 firmware I am having not only speed issues but connection stability as well. I have done a full reset and left the AP on auto, allowing the BSSID to be on both 2.4Ghz and 5Ghz band. I either get extremely slow upload speeds like a Phy link speed of 3Mbps, or the client disconnects. Here is the config below. As far as I know this device shouldn't perform this poorly? My client also show wifi gen 4 is being used and not wifi gen 5 on the 2.4Ghz connection. 

From all the other issues I have seen with the R720, was this just a bad product, or is it the unleashed firmware that is really damaging here?

AP:
ID:
1:
MAC Address= xx:xx:xx:xx:xx:xx
Model= r720
Approved= Yes
Device Name= RuckusAP
Device Role= Master
Description=
Location=
GPS=
CERT = Normal
Bonjour-policy=
Bonjour-fencing=
Group Name= System Default
Channel Range:
A/N= 36,40,44,48,52,56,60,64,100,104,108,112,116,120,132,136,149,153,157,161 (Disallowed= 124,128)
B/G/N= 1,2,3,4,5,6,7,8,9,10,11,12,13 (Disallowed= )
Radio a/n:
Channelization= Auto
Channel= Auto
WLAN Services enabled= Yes
Tx. Power= Auto
WLAN Group Name= System Default
Call Admission Control= OFF
Protection Mode= 2
Radio b/g/n:
Channelization= Auto
Channel= Auto
WLAN Services enabled= Yes
Tx. Power= Auto
WLAN Group Name= System Default
Call Admission Control= OFF
Protection Mode= 2
Override global ap-model port configuration= No
Network Setting:
Protocol mode= IPv4-Only
Device IP Settings= DHCP
IP Address= 192.168.1.35
Netmask= 255.255.255.0
Gateway= 192.168.1.1
Primary DNS Server= 192.168.1.5
Secondary DNS Server=
Mesh:
Status= Disabled
LLDP:
Status = Use Parent Setting
LAN Port:
0:
Interface= eth0
Dot1x= None
LogicalLink= Down
PhysicalLink= Down
Label= 10/100/1000 Port1
1:
Interface= eth1
Dot1x= None
LogicalLink= Up
PhysicalLink= Up 2500Mbps full
Label= 100/1000/2500 PoE Port2
802.3af PoE Tx. chain= 2
LACP State= false

I'm new to Ruckus hardware but experienced with networking, particularly with Netgear and Unifi products. I recently got two free Ruckus R750 APs from work and have a Unifi switch with three VLANs set up (in addition to the LAN).

I know I need to configure the the switch to allow the specific VLANs, but I can't find any VLAN settings in the configuration page. Also, I want to set one of the APs in bridge mode because my router is on a different floor than my home lab. I need the second AP to function as an Ethernet port for my switch in the lab, similar to my current Unifi setup. The AP as been reset, is online and has the default firmware. 

Any pointers would be greatly appreciated. Thanks!

We have very old virtual SmartZone, version is - 3.4.0.0.976. It work's good, but we purchased several old Ruckus AP (R310). I Would like to add it to this SmartZone (I have free license's), but I can't. I need to approve this AP, but I can't click approve or delete. 

I Tried with several browsers, different PC, but without success. I already have another R310 connected to this SmartZone and they works good.

How I can fix this issue? or is it possible approve AP from CLI? 

I'm trying to understand if an AP connected to a trunk port setup with a Bonjour Gateway policy, can act as a bonjour gateway between two wired VLANs.  Is this service agnostic of WiFi vs. Wired and purely just working between VLAN tags?

 This communication is intended for our Partners/Customers who rely on Device Registrar Service (DRS) to onboard devices (AP/Switch) onto Smart Zone Controller.

Please be aware of an upcoming change to the Device Registrar Service (DRS) Public Certificate Issuer. The Public Certificate Issuer is scheduled to be migrated from Entrust to GoDaddy, on March 27, 2024. 

Action Required:

Customers who onboard devices through DRS discovery should whitelist http://ocsp.godaddy.com in their firewalls, so that the devices can OCSP-validate the DRS certificate before performing Controller discovery.

Impact on Customers:

This activity impacts only those Customers who have outbound firewall rules blocking OCSP validation. In such environments devices would fail to discover a controller through DRS service.

FAQs:

• What is the downtime of this activity?
• There is no downtime expected.

• What happens to my devices which are in production?
• There is no impact on devices which are in production or until the devices are rebooted.

• Who and what does it affect?
• Customers who are about to deploy devices already registered or about to be registered in DRS should whitelist http://ocsp.godaddy.com.

If you have any urgent concerns or require immediate assistance, please do not hesitate to reach out to our support team at https://support.ruckuswireless.com/contact-us

Thank you for your continued support.

Sincerely,

Ruckus NOC

Customer Environment

APs and Switches deployed behind a firewall and inbound/outbound traffic needs to be allowed for successful communication between RUCKUS network devices and RUCKUS One.

Symptoms

Newly added APs and switches are in Never Contacted Cloud state, not joining RUCKUS One.

Resolution

To allow RUCKUS One to function properly, please configure your firewall to allow for outbound connectivity according to the following guidelines:
 

Outbound HTTPS (TCP 443) from APs and Switches to:

https://ap-registrar.ruckuswireless.com
https://sw-registrar.ruckuswireless.com
https://ocsp.comodoca.com
https://ocsp.entrust.net
https://ruckus.cloud
https://eu.ruckus.cloud
https://asia.ruckus.cloud
https://device.ruckus.cloud
https://device.eu.ruckus.cloud
https://device.asia.ruckus.cloud
https://storage.googleapis.com
http://ocsp.godaddy.com

Outbound SSH (TCP 22) from APs and Switches to:

device.ruckus.cloud
device.eu.ruckus.cloud
device.asia.ruckus.cloud

Network Requirements

The following list of firewall ports is required to allow APs to enable Cloud discovery and continued connection with the Cloud

Checking the firewall ports is the first step of troubleshooting if an AP is unable to connect to the Cloud or disconnects from the Cloud.

https://docs.cloud.ruckuswireless.com/ruckusone/userguide/GUID-D00EA4CC-7B8A-4F99-969B-2A5FB5DDB178-low.png 

If these information helped you in any way, please click on "KUDOs", so you can help other users.

I don't believe the interference is actually on the primary channel as I've shifted the channels quite a bit and every time the log entry only shows the primary channel.

Is there any way to identify the actual channel/frequency that the interference was on so I can eliminate those channels permanently?

Thanks

As compared to Unleashed bridge mode, the following features are supported in Dedicated Master mode:

• Cross-network segment networking
• Dedicated Master VLAN and AP VLAN
• Smart Redundancy
• Maximum capacity limit to 4,000 clients (compared to Unleashed bridge mode)
• Tunnel WLAN
• ZoneDirector AP migration to Unleashed network

To disable dedicated master a factory reset must be done.

Is important to highlight that this is different from setting a preferred master, as this setting is not bounded to an ap model, any other Ethernet-connected member AP can take the Master role. For more info on preferred master please visit Designating a Preferred Master AP

To disable status LEDs on all APs of a specific model:

1. Go to Access Points > Summary > Edit > Other.
2. Select the AP model from the list and enable the option Disable Status LEDs. The setting must be configured for each AP model individually.
3. Click Finish to save your changes

For more info on the LED behavior meaning please visit: https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/Ruckus-AP-LED-indicator-meaning/td-p/67848

There are different type of Ruckus Access points and majorly categorized in below categories.

Indoor APs.

• RXX0 series (Standard Indoor)
• HXX0 series (Wall-Mounted)
• MXX0 series (Mobile Indoor)
• CXX0 series (Cable modem - Indoor Wall Mounted)
• ZoneFlex or ZFXXXX series (EOL)

Outdoor APs

• TXX0 series (Standard Outdoor)
• TXX0 series CM (Outdoor - Cable modem)
• EXX0 Series (Embedded)
• ZoneFlex or ZFXXXX series (EOL)

Note: Here XX0 stands for first two digits of different AP model numbers, like 310, 510, 610, 710, etc.

Reset/FD (factory default) physical button location for Indoor APs.

R series

In R series Ruckus has many different AP models and though physical layout may look different for each AP, reset button is always located near the ethernet port or in some APs near the USB port.
One thing to note, in R series APs there will be single Reset button. Pushing the button just once and releasing it will do a restart (power cycle). Pushing and holding the button for 8 seconds or more will factory default the AP settings.

H series

In H series APs you will find two separate buttons. One for "Reset" (Reboot the AP) and other for Factory Default (FD).

M series

C series (Cable modem Indoor Wall Mounted)

ZoneFlex (ZF) series (EOL)

All (most) older RUCKUS access points models starts with ZF has the similar physical layout as the newer access points. Just identify the type of your AP (Indoor, outdoor, Wall mounted, etc) and refer the same information given for new AP models.

Reset/FD (factory default) physical button location for Outdoor APs

T series (Standard Outdoor)

You can reset the AP factory default settings by pressing the reset button behind the access plug covering the Ethernet port (PoE IN port).

Note: Your AP layout may look different but reset button is always hidden inside the PoE IN plug covering the Ethernet port for all Ruckus outdoor APs.

T series CM (Outdoor - Cable modem)

E Series (Embedded)

Note: Remember to replace the Torx screw covering the Reset button after use. Insert the screw and torque to 4 in-lbs.

ZoneFlex (ZF) series (EOL)

All (most) older RUCKUS access points models starts with ZF has the similar physical layout as the newer access point. Just identify the type of your AP (Indoor, outdoor, Wall mounted, etc) and refer the same information give for new AP models.

Procedure for physical factory reset or hard reset.

1. Identify the type of AP model from the above list.
2. Find a paper clip or the clip which came with your RUCKUS AP.
3. Make sure AP is power ON while you perform reset.
4. To factory reset, locate the Reset (FD button for Wall Mount APs).
5. Push the button with clip and hold it for 10 seconds (8 seconds are required but to make sure reset is done correctly, use 10 seconds).
6. Release button and let the AP factory reset and boot.

Procedure to factory reset the AP using AP CLI

1. Locate the AP IP address
2. Use a terminal application like Putty and SSH into the AP IP address
3. Type the AP's CLI admin username and password (this depends upon how AP is being managed)
   • For ZoneDirector managed APs username password will be the same as Zone Director admin credentials.
   • For Unleashed also it will be the same as your Unleashed master AP.
   • For SmartZone managed APs it will be the user name password set in AP Zone's settings.
   • In default state AP's default user name and password is: super/sp-admin
4. Now run the commands "set factory" followed by "reboot".

Note: APs managed by Ruckus Cloud cannot be factory default using CLI. Either you have to do using Cloud UI or using physical button.

Table of Contents

• CONFIGURE NODE AFFINITY

- Navigate to System>>>General Setting>>>Node Affinity

Enable Node Affinity- ON

Once Node affinity is enabled, create Node Affinity Profile.

- Click on Create under Node Affinity Profile, to create a profile

1: Name the Node Affinity Profile.
2: Select the node order to set priority of the available nodes based on requirement.

Similarly create another Profile and reverse the order of Node Priority.

- Under Zone Assignment in the same page select zone and click on Assign Profile.

Select the node affinity profile created in the previous step.

Similarly map another Profile on the second zone.

Select the node affinity profile created in the previous step.

Based on the priority configured on the profile, ZONE-1 AP will prioritize sz-300-1 as the primary SZ, and ZONE-2 AP will prioritize sz-300-2 as primary SZ.

NOTE: This configuration is only available on SZ-300, not applicable for vSZ-H, vSZ-E, SZ-100.

This may require when customer doesn’t know the access credentials for admin web console due to change in ownership of the device or lost password due to any other reason.

What is the problem?

If you have more than 1 AP in Unleashed network and want to reset entire network, this can be difficult due to redundancy feature on Unleashed.

If you factory reset current master, election process will quickly elect new master from any available AP in the network and old master AP will again join the Unleashed network as a member of it.

Then what is the solution?

There are three ways to factory reset entire Unleashed network.

Method-1

1. Disconnect all the APs physically from wired network, except the master AP.
2. Factory reset master AP by pushing and holding the reset button or using master AP CLI (ap-mode) and then run the command “set factory”.
3. Now reconfigure master as per requirement.
4. Reset other member APs one by one (one at a time), by powering up on a isolated network (member APs should not be able to reach master AP over the network) or using POE injector or power adapter.
5. Once all member APs factory defaulted, plug them back to the network so that they can be discovered by master and get the fresh configuration.

Note:

• Above procedure needs physical access to the devices, so cannot be done remotely.
• A power injector or POE switch (in isolated network) or a power adapter is required.

Method-2 

1. If all APs are connected to a managed switch, you can shut the switch ports of all the member APs.
2. Then factory reset master AP using CLI (set factory).
3. Now shut down the port for master and turn up other member APs (one at a time) and follow the same for rest of the APs.
4. Once all the APs are done, keep last AP online, configure as master and then un shut the all switch ports for other APs.

Note:

• For the above procedure you must have access to switch(es) where APs are connected.
• To run "set factory" CLI command on master AP you have to first go to "enable" mode >> "ap-mode" and then run the "set factory" command followed by "reboot".

Method-3

1. SSH into each AP or use master AP CLI (remote AP CLI option) to hardcode member APs role as “member only”. This way none of the member APs can become master, if original master factory reset or unreachable/unavailable.
   
   Command (from master AP):
   
   Please login: admin
   Password:
   Welcome to Ruckus Unleashed Network Command Line Interface
   ruckus> enable
   ruckus# debug
   You have all rights in this mode.
   ruckus(debug)# remote_ap_cli <AP_MAC_ADDRESS>"set election role 1"
   
   Command Usage: set election role
                    -> role <0=Clear 1=Member>
   
   Command (from member AP):
   
   rkscli> set election role 1
   
   Command Usage: set election role
                    -> role <0=Clear 1=Member>
2. Now factory reset master, followed by member APs. Once all are done, configure master AP again, and all member will join it.

Note: This procedure requires access to Unleashed AP CLI (member and master both), so if admin login credentials are not available, this cannot be done.

Got questions? Start the conversation!

In this self-help topic I will explain what to do when Zone director suffers hardware failure and APs are down, while you get ZD replacement.

There are two ways to temporarily restore the APs with limited functionality, while you get the ZD replacement.

1. Convert your APs to Unleashed code (AP models must support Unleashed firmware).
2. Convert your APs to stand alone firmware and configure individually (works irrespective of AP model).

Option one: Convert APs to Unleashed and manage from single master AP.

1. Factory reset specific APs or all APs (in case of big network you may want to follow this to critical area APs only). Refer our community thread from here to know more about how you can factory reset a Ruckus AP using AP CLI or physical button reset.
2. Download the compatible Unleashed firmware as per your AP model from Ruckus support web site (Note: If you have mixed AP models where some are supported in Unleashed and some or not, you may not be able to restore all the APs).
3. Login into each AP using web browser, go to Maintenance >> Upgrade >> Local >> Browse the Unleashed model specific firmware file and complete the upgrade.
4. Configure the very first AP (post upgrading to Unleashed) and this will become your Unleashed master AP (Controller AP). For configuration help refer quick setup guide from here and user guide from here.
5. Now upgrade rest of the APs same way. If 1st AP upgraded and configured as Unleashed master (Step-3 and 4) and rest of the APs are on same subnet then rest of the APs will join Unleashed master by its own.
6. Till you get your ZD replacement, you can manage the network from Unleashed master AP. Once you get the replacement, downgrade APs to standalone firmware and APs should rejoin the ZD.

Limitations:

• Only supported APs can be upgraded to Unleashed.
• APs must be in same IP subnet.

Option two: Convert APs to standalone mode and manage individually

1. Same as step-1 of option one.
2. Download the stand alone firmware from support site, as per your AP model.
3. Now login into each AP using web browser, go to Maintenance >> Upgrade >> Local >> Browse the model specific standalone firmware file and complete the upgrade.
4. Configure each AP individually.
5. Use the APs in stand alone mode while you get replacement for your ZD. Once you get replacement, configure it in isolated network and then place it back to the network. All the APs should reconnect (if AP/ZD both are in same IP subnet).
   • If AP/ZD are in different subnets, use DHCP option 43, or configure DNS or manually configure controller IP in each AP (set director ip xxx.xxx.xxx.xxx.xxx).

Limitations:

• AP cannot be managed centrally. Means you must configure and manage each AP individually.
• Since APs will be managed in stand alone mode, roaming will not work.

For any further assistance, reach out to Ruckus Support.

Have you ever wondered what code Ruckus recommends you run on your ICX? You are in luck. Each product support page has a built-in recommendation or recommendations. While these recommendations will not cover every scenario or customer, it should be your starting reference when selecting code for ICX devices. The recommendations are updated occasionally and will change over time. We recommend most customers look to our Stability Release if it contains all needed features for your network. As always, you can contact us if you are unsure where to start. 

To find the recommended code, navigate to:

https://support.ruckuswireless.com/product_families/21-ruckus-icx-switches

On the above page, you can see the recommendations for all active models and it will contain a direct link for our recommended code. If needed, you can select the appropriate model to get to additional downloads, documents, etc (ex. ICX8200 Support Page).

I have attached a screenshot from our ICX8200 page highlighting the recommended code field.

NOTE: RUCKUS One (cloud) users should look to the recommendation in their respective web GUI. The recommendations here are generally for non-cloud customers.