CommScope RUCKUS Community Forums

bemacha · 12-17-2023

Good afternoon,I have thoroughly exhausted all options regarding my issue, to include resetting the switch dozens of times using the hard reset instructions here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-...

bemacha · 12-20-2023

Thank you, this was indeed the problem. After disabling the windows firewall, I was able to ping the IP and push the firmware updates as needed.For anyone in the future that happens to come across this issue, I'd like to outline here the steps I went...

bemacha · 12-19-2023

Update, I was able to correct the COM PORT issue but now I’m getting a ‘ping failed; host 192.168.0.2 is not alive’ in PUTTY. I have confirmed my IPV4 settings. I can ping 192.168.0.2 from power shell but not from PuTTy.

bemacha · 12-19-2023

Hello, I downloaded the USB drivers you suggested and observed no change in the COM port. The LED lights are as follows: SYST = Orange. PWR = GREENNo power is being supplied to any of the access points, no lights on for any of them.

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Unable to reset switch

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