Hi dkissick986,Could you please help us with the Switch port packet captures where the AP is connected? We would like to verify whether the AP initiates the DHCP Discover message and the DHCP traffic from AP connected port.Try performing a Hard reset...
Hi BLangley,Thank you for your response.I would suggest opening a TAC case by attaching the Controller console logs and we would probably process RMA for the affected device.Please use the below link to open a new TAC case.https://support.ruckuswirel...
Hi BLangley,Thank you for your response.I have verified the attached logs and it looks like the SZ 104 is not booting up properly.Could you please confirm the below?1. Before performing the F/D, what was the Controller version?2. May I know why you h...
Hi gmichal,Could you please confirm if there are any recent changes done to the network?Is only one AP (R510 model) affected or are more APs affected?Do you have any other model APs available in the network which works fine?While the AP drops out the...
Hi BLangley,Could you please attach the Console logs when the Controller boots up? Are you getting the login option when connected to the Controller via Console/SSH/GUI?Additionally, you could try to Hard reset the device while the device is ON and w...
