Email to renewals@ruckuswireless.com

[sander_groen]

How long does renewals@ruckuswireless.com normally take to answer questions regarding renewals of service contracts? Send an email 1 and a half weeks ago but still no answer...

[abilash_p_r]

Hi Sander,

Apologies for long delay, could you please post your question on this ? or please forward it to abilash.pr@ruckuswireless.com. I would have it forwarded to concern team and have your question answered.

Thank you.

Regards,
Abilash PR.

[eightohtwoeleve]

How about his concern that the email address doesn't get addressed in a timely manner? Does that go to the "concern team" as well?

[michael_brado]

Hi,

We receive and process emails to 'renewals' 24 x 7, but the back-end processing may take 24-48 hours for the outgoing SPA.
Abilash offered to look into it (thanks Abilash).

Sander, have you received your reply yet?

[michael_brado]

Sander, I find s/n 231508000476 is registered to a Hotel (I can't say which one here), and the other
s/n is not registered.

If you are not working with a Hotel, I would contact the folks you bought the ZDs from and get proper 
documentation of their original POs.  You would need this to register the ZDs to get support for firmware
upgrades, knowledge base articles, etc.