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Printer "unauthorized" on WLAN

michael_grant_6
Contributor II
I am trying to connect a HP OfficeJet 8600 to an encrypted WLAN. I get a connection error on the printer:

"Unable to connect to the network." 

WLAN is on VLAN1 and all other clients connect and authorize fine. 

SSID authentication: open
Encryption: WPA2
Algorithm: AES

ZD (9.8.2.0 build 15) shows printer as unauthorized. Printer will connect fine to an open encryption SSID. 

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14 REPLIES 14

daniel_m
Contributor

You might want to try updating the firmware on your printer.

michael_grant_6
Contributor II
It is on the latest firmware/software. 

michael_brado
Esteemed Contributor II
Sure the radio is turned on?  Setup>Network>Wireless - On/Off?  Is the 802.11 LED on?

Does the printer support WPA2?  You may need to use WPA with Auto for WLAN policy?

http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf

michael_grant_6
Contributor II
Wireless is on and is currently connected to a seperate WLAN unsecured, this is the only way to print wireless right now. The printer connects fine to an Apple AirPort with the same SSID and WPA2 password.