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My R510 (non master) is not working

rehertel

I have two R510 and the one on our first floor is no longer. It does not power on when connected to the ethernet an longer nor does it have any green lights on the back PoE ethernet port. Need assistance in troubleshooting/replacing. Thanks

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Sgatjens

Hello @rehertel

Hi

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

rehertel

Thanks for the reply.

Yes, this system was working perfectly before. Went out of town and when we came home we noticed that our televisions downstairs were not connecting to our WiFi. Noticed the the AP downstairs had a red light. Tried resetting and no change. Looked at the back and noticed that the green lights that show-up indicating power to the PoE ethernet plug were not on. Unplugged the AP from upstairs and connected it to the downstairs ethernet and everything worked fine, which confirmed the ethernet cable was not the issue.

POE Power2.jpg

POE Power.jpg

Hello @rehertel

The Access point is stuck in boot mode, so please perform a factory reset, let me add the steps, if the Access point still not responding, please reply with a picture showing that the PWR is red.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Kind regards,

Sofia Gätjens

rehertel

Thanks for the guidance. Followed the instructions you provided, but unfortunately the AP is still stuck on a red light on the front and no green lights on the back. See photos.

POE Power4.jpg

POE Power3.jpg

Imran_ruckus

Hi @rehertel

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS R510 Access Point is powering up only with a Red light.

Could you please unplug/plug the Access Points ethernet cables from the Switch ports and check if it comes to normal state? You can plug into any 1 in-12 ports as highlighted in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rehertel

Good evening - Followed your instructions (see pics) and same result.

POE Power6.jpg

POE Power5.jpg

Imran_ruckus

Hi @rehertel

Greetings!!!

Thank you for the response and the update.

Please check the Access Point by connecting to an external 12 VDC power adapter and check it separately without connecting to the Switch PoE port cable. (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once you connect with an external power adapter, try to reset the Access Point as explained in the below RUCKUS Lennar Knowledge base self-help guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/7396

Please check and confirm if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rehertel

Thanks, Imran. Since this Access Point was connected to the ceiling and powered via the ethernet cable no 12 VDC power adapter was provided by Lennar. Moreover, I do not plan on using the power adapter in the future, so I am not terribly enthusiastic about buying one simply to perform this test.