Thank you, this was indeed the problem. After disabling the windows firewall, I was able to ping the IP and push the firmware updates as needed.
For anyone in the future that happens to come across this issue, I'd like to outline here the steps I went through after countless hours of research on this forum to save you some time. Hopefully it helps.
Issue I experienced: I purchased a Lennar home about a month ago and was new to the internet cabinet/ruckus smart home setup, so had to learn everything basically from scratch. The previous owner stated he had factory reset all of the wireless access points, but that actually wasn't the case. Additionally, after about a week or so, the access points lost PoE entirely and wouldn't illuminate any lights at all. This became frustrating because my ISP's router wouldn't propagate a strong enough Wi-Fi signal to even reach the second floor of the home.
My diagnostic process after many hours of research:
1. Start out by doing yourself a few favors to save a tremendous amount of time. You're going to need the following items: USB-C to USB-A cable (i ordered one off Amazon), RJ-45 Ethernet cable, and most importantly, USB DRIVERS for the USB-C to USB-A cable to actually communicate via COM port between the switch and your PC. Without the drivers, you will never see a COM port in your 'device manager' available. Download them here https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows and refer to the pictures in this thread for help/step-by-step. Also disconnect everything from your switch and only have an Ethernet cable from the console port to your PC (see pictures above) plus the USB C cable connected from the switch to your laptop.
2. Setup Process: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re....
3. Disable windows firewall: Once you establish a COM port in PUTTY, you must disable Microsoft Defender in order to ping/communicate between the switch and your PC. See here: https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...
4. Once you have the firmware updated on your switch, or in the process of updating it, you may be prompted for a password. Try this: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-Do-You-Connect-To-The-Ru...
5. If everything goes well, plug in ONE wireless access point and use the mobile app to configure it. I found this process to be so much easier than using a PC or a browser.
All of the information you need is here on the forums, but much of it is buried and difficult to find. Keep trying. Best of luck!
