Status showing solid amber light, Access points are not powered

[helbastawisy]

Switch status showing solid amber light. Access points are not powered.

[Nidhi]

Hello Helbastawisy,

Greetings!

As per the images, seems like SYS light is amber that means that the switch is stuck in boot mode. You need to access the switch via console and try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

If the above boot_primary or boot_secondary does not help than you can recover the software using below method:

https://docs.commscope.com/en-US/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

Video Link to recover software:

https://www.google.com/search?q=Recovering+Software+icx+switch&rlz=1C1GCEA_enIN1023IN1023&oq=Recover...

You can use below link to log a ticket:
https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Nidhi

[helbastawisy]

Resetting works but still, the switch is unstable. I am watching it.

The other issue is that the Unleash application keeps giving an error not able to login indicating "connecting to unleashed network" and going to set. The setting appears correct. What to do?

[Imran_ruckus]

Hi @helbastawisy 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response.

Thank you for the information you shared.

Could you please let me know the current light status of PWR and SYST on your RUCKUS ICX-7150-C12P Switch?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.