cancel
Showing results for 
Search instead for 
Did you mean: 

Ruckus Switch keep rebooting causing wifi disapper

saurabhk01
New Contributor

This issue has started from 07/17 and happening more frequently in evening/night. There is no issue on internet and it is working fine if connect from MODEM.

When the system is working it looks like this:

One access point shows four lights illuminated solid green (Power, CTL, 2.5G, 5G)

The other access point shows three lights illuminated (Power, 2.5G, 5G) with the CTL light not illuminated at all.

The switch has the STAT light illuminated green within the outline on the far left. And the SYST and Power lights are illuminated green in the array of 6 lights with no outline. The ports are blinking green randomly.

The system stays on like this for a random amount of time, sometimes 10 minutes, and sometimes 3 hours, but eventually it begins displaying different light patterns on the switch. At that point the system starts to look like this:

[Same status] One access point shows four lights illuminated solid green (Power, CTL, 2.5G, 5G)

[Same status] The other access point shows three lights illuminated (Power, 2.5G, 5G) with the CTL light not illuminated at all.

[New status] The switch has the SPD light illuminated green within the outline on the far left. The SYST light is flashing amber. The Power light is illuminated green. The ports are blinking green randomly.


This carries on until it all turns off. At that point the system looks like this:

[New status] One access point shows no lights

[New status] The other access point shows no lights

[New status] The SYST light is steady illuminated amber. The Power light is illuminated green. The ports are all off.

APAPAP 1 CTLAP 1 CTLSwitchSwitchThen it reboots back to the first statuses I listed above when the system is "working" and the WiFi functions for another random amount of time until the cycle starts again.

Please help on this as it is impacting work.

26 REPLIES 26

Hi @Reese 

 

Greetings of the day,

 

 

As this case was raised by @saurabhk01 

 

To avoid confusion please open a new case explaining all the detailed description of the issue .

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community

Hi @saurabhk01 

 

Please try the most common username and passwords ( This is key sensitive so please include capital letters )  

 

Username:admin password: Ruckus! 

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

 

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community
 

Hello Jayavidhya,

Please find SS from Ruckus, I have already shared other ask in my earlier post.

saurabhk01_0-1689893584106.png

 

Hi @saurabhk01 

 


For detailed understanding of the issue, please let us know whether you have upgraded the APs to the newer version or not.

 

If yes, please check whether the Access points are upgraded to same firmware version or not.

 

Once you have confirmed it please check whether the Access points are rebooting randomly even after the Access points are upgraded to same version.

 

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community

Hello Jayavidhya,

Please find both AP version and also let me know why it keep showing 0 switches.

saurabhk01_3-1689954418956.png

 

saurabhk01_1-1689954044484.png

 

saurabhk01_0-1689953977248.png

More Information:
 Unleashed id:

saurabhk01_2-1689954261463.png