CommScope RUCKUS Community Forums

srinivastamada · ‎06-16-2023

RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

After the factory reset LEDs kept blinking forever

This unit is from a 2018, Lennar home, with SN FEK3822Q541

Imran_ruckus · ‎06-16-2023

Hi @srinivastamada

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that your ICX-7150-C12P switch is not working with flashing amber lights.

Please remove all other cables and try to reset as described below.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎06-23-2023

Hi @akalala

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @srinivastamada

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

akalala · ‎06-23-2023

I need a little help with this the switch is not sending power via POE ports to the APs.

I have tried to flash the switch but keep getting hung up on different things

I am not able to communicate via ethernet using putty. Does putty function with windows 11? Windows 11 will not recognize switch drivers are needed it seems?

The switch doesn't seem to respond to any of my commands with exception of "?" other commands are either are invalid or incomplete. What am I missing here?