R510 AP constant red light

[flo253]

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red. 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

[Jayavidhya]

Hi @flo253 

Greetings of the day,

Please share the image of the switch showing the cable connections of the devices. Also please share the image of the access points showing the LED status.

Also please try to reboot the switch by using the following the steps.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[flo253]

The light just stays red.

[Imran_ruckus]

Hi @flo253 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Could you please unplug the ethernet cable of the Access Point with the Red PWR light and plug it into any 1 in-12 ports (as highlighted in the below screenshot) of the RUCKUS ICX-7150-C12P Switch?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[flo253]

I plugged the ethernet cable from the AP into another port, then tried to reset the AP and nothing happened, the AP still has a red light.