Most probably there is no DHCP configured on AP's management VLAN and that is why when you connect your laptop, it might not getting an IP.
You can troubleshoot this easily.
1. Connect your laptop to the switch where these APs are connected and check what IP address you are getting.
2. Note down the IP address and configure the same IP address on your laptop's Ethernet port (change it from DHCP to static).
3. Now remove the laptop from switch and connect to the AP's Eth/LAN port.
Above should work assuming switch is giving IP address on the same subnet as AP.
If above doesn't work, install Unleashed app from below links, once done, connect your phone to Unleashed WiFi and then access the Unleashed AP. Post login into the app, you should be able to findout APs IP address. Once you know the AP's IP address, configure any IP address from same subnet, on your laptop and then connect to AP's eth port.
For Android: https://play.google.com/store/apps/details?id=com.ruckuswireless.unleashed
For Apple: https://apps.apple.com/us/app/ruckus-unleashed/id1203597400
If none of this works, you may open a case with support and they will assist.
Note: Before you open a case with RUCKUS support, make sure you know the admin username and password for Unleashed.
Syamantak Omer | Community moderator | Sr.Staff TSE | CWNA | CCNA | RASZA | RICXI