ICX 7150 Login Issue after Factory Reset and "no password"

[burnsworthpa]

Hi. After an outage, my switch disconnected. When I reboot the system, the primary will not load and the switch boots in Router mode with the secondary. The issue I am having is that I performed a factory reset on the switch and have tried to use the "no password" and "boot" commands repeatedly during reboot but the switch is still asking for login credentials once fully booted. My documentation shows the user as "admin" and the password as "Lennar" which DO NOT work. I have also tried to login using every other default credential mentioned on this forum (super, sp-admin, admin, password, Ruckus!, etc.) with no luck. Could you please advise on how to get log into the switch? I am connected via USB-C through Putty.

[Imran_ruckus]

Hi burnsworthpa

Greetings!!!

Thank you for the information you shared and good to know that you were able to create a new username and password and it is now working.

In order to troubleshoot the 1^st issue:

The ICX-7150-C12P in the unleashed app is a bit tricky because you must generate an SSH tunnel so in simple words is like a private tunnel between the access points and the ICX.

The switch can be shown as pending/connecting for multiple reasons: (Please refer to the below picture)

Steps to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points:

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Access Points (unleashed) :

On the Unleashed dashboard

1- Remove the existing Switch from the Unleashed (Please refer to the below picture):

2-Hit Add on that dashboard 

3-Put the IP address of the ICX switch (ICX-7150-C12P) and Password– If you don’t know the IP Address of the Switch. Please perform the below command from the Switch CLI to get the same.

Device>enable
Device#show ip address

4-Username and password for Switch authentication that we created.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB18...

To sync the data, it will take us a while, so after a couple of minutes, it should say connected.

Once the Switch gets synchronized, please check the dashboard again.

For the 2^nd issue:

To check the speed transmitted from the Switch to the Access Point: There are Two ways:

I)  Please perform the below commands from the CLI of the Switch and share the output of each command-

enable

show inline power 
show interface brief

OR

II) Please share the Screenshots from the Unleashed dashboard as shown in the below picture:

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[ryan_henry]

THANK YOU!  Thank you!  Thank you!  I've been trying to figure out how to upgrade the firmware and then add my Lennar provided ICX7150 switch to Unleashed for 3 working days.  Your assistance was the final piece of information that I needed regarding resetting not only the password but the username.  I am so grateful to finally be done with this task.  Thank you again!

[Imran_ruckus]

Hi @ryan_henry 

Thank you for contacting RUCKUS Lennar Home Community.

Great!!! Good to know that your issue with ICX-7150-C12P is resolved by following this post.

We appreciate your time and patience.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[burnsworthpa]

CLI Inline Power:

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 18 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 1500 15400 2P-IEEE Class 3 3 n/a
1/1/4 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 4800 30800

CLI Interface Brief:

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 dcae.eb2e.fc08
1/1/2 Down None None None None No 1 0 dcae.eb2e.fc09
1/1/3 Down None None None None No 1 0 dcae.eb2e.fc0a
1/1/4 Up Forward Full 100M None No 1 0 dcae.eb2e.fc0b
1/1/5 Up Forward Full 1G None No 1 0 dcae.eb2e.fc0c
1/1/6 Down None None None None No 1 0 dcae.eb2e.fc0d
1/1/7 Down None None None None No 1 0 dcae.eb2e.fc0e
1/1/8 Down None None None None No 1 0 dcae.eb2e.fc0f
1/1/9 Down None None None None No 1 0 dcae.eb2e.fc10
1/1/10 Down None None None None No 1 0 dcae.eb2e.fc11
1/1/11 Down None None None None No 1 0 dcae.eb2e.fc12
1/1/12 Down None None None None No 1 0 dcae.eb2e.fc13
1/2/1 Down None None None None No 1 0 dcae.eb2e.fc15
1/2/2 Down None None None None No 1 0 dcae.eb2e.fc16
1/3/1 Down None None None None No 1 0 dcae.eb2e.fc17
1/3/2 Down None None None None No 1 0 dcae.eb2e.fc18
mgmt1 Up None Full 1G None No None 0 dcae.eb2e.fc08

Dashboard Output:

Port1

eth0

Up

Up 100Mbps full

10/100/1000 PoE Port1

Port2

eth1

Down

Down

10/100/1000 Port2

Imran, I am aware that Port 2 is down already (it has been since I moved in). It has a corroded and bad ethernet cable connected to it at the AP. Prior to the outage, our home internet was up and running very well on Port 1 alone.

Here is the Dashboard output for my switch as well. It is connected.

Name

ICX7150-C12-Router

MAC Address

dc:ae:eb:2e:fc:08

IP Address

192.168.0.3

Model

ICX7150-C12P

State

Connected

Gateway

192.168.0.1

Version

SPS08095g

Serial Number

FEK3841R0R0

Last Seen

2023/02/04 11:50:53

[burnsworthpa]

Imran, I misspoke in my last reply. PORT 2 is not what I meant to say. My SECOND AP is what has the corroded and bad cable. Again, my internet worked very well on one AP (instead of two) when I moved in.