Factory Reset Ruckus 7150 C12

[Mad-Lennar-Cust]

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

[Mad-Lennar-Cust]

this cord went from ruckus to laptop 

 

[Imran_ruckus]

Hi @Mad-Lennar-Cust 

Thank you for the response and the information.

Could you please let me know if you connected the other ethernet cable to the correct port of the Switch and tried? As explained in my last post. If not, please try.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mad-Lennar-Cust]

I moved the ethernet to the location suggested and kept usbc to usbc, i also tried a usbc from ruckus to usb adapter to the docking station that the ethernet is plugged into. No luck on either.

 

 

 

 

 

[Mad-Lennar-Cust]

I tried this (response below) what do i do now?

[Imran_ruckus · Accepted solution]

Hi @Mad-Lennar-Cust 

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch’s Console ports are not responding. Tried different Troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch that is stuck in the boot mode. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.