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Factory Reset Ruckus 7150 C12

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Mad-Lennar-Cust
New Contributor

‎04-17-2024 04:04 PM

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

 

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

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Imran_ruckus
Moderator
Moderator
In response to Mad-Lennar-Cust

‎04-18-2024 09:48 AM

Hi @Mad-Lennar-Cust 

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch’s Console ports are not responding. Tried different Troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch that is stuck in the boot mode. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Mayank
RUCKUS Team Member

‎04-17-2024 09:30 PM - edited ‎04-17-2024 11:43 PM

Hi Team,

Thank you for posting your query !!!

I understand that you are unable to factory reset the 7150c12 unit and you already tried the steps many times, But
the issue remains the same.

I see you are from Lennar Homes For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

To post your query in Lennar homes please refer to the below link for your reference and someone from the Lennar team will reach out:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

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