After power trip, switch is showing amber color and access point lights are not on

[viplavse]

Yesterday, there was power trip for 5 mins after that all access points light are not coming and it's not working. I did switch off for modem and swich for 10 mins and try it again but still light are not coming for access points.

[viplavse]

Hi @Imran_ruckus,

Currently on switch I can see power light as green and orange light for system indicator.

[viplavse]

I have total 3 access points.

[Imran_ruckus]

Hi @viplavse 

Thank you for the information you shared,

As you mentioned, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[viplavse]

Thanks Imran, for quick response.

I have tried to do reset yesterday but all lights are keep blinking orange lights only. I wait for 10-15 mins but still it's keep blinking and not doing anything else.

Thanks

Viplav

[Imran_ruckus]

Hi @viplavse 

Thank you for the response and the information you shared. 

As the reset is not working and amber lights are blinking, please go ahead and perform the software recovery process as described in the previous post.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.