Access-Points have become unstable

[elmoritz]

We recently experienced a brief power outage in our community, and since then, the Ruckus access points have become unstable. Despite all the access points showing green lights, occasionally the 5Mhz light will be yellow, we are encountering frequent internet interruptions and slow speeds. I have all WAN connections connected as suggested in other posts. On the RUCKUS ICX-7150-C12P switch all status lights are green except USB is yellow. 

When I logged into the switch I wasn't able to run all cmds suggested in other posts:

I also logged into the Ruckus Dashboard and see this:

I am not able to access this IP address: 192.168.0.117 via  browser, telnet, ssh and does not appear in "Advance IP Scanner" list of IP addresses.

I believe I found the version information here:

Appreciate your assistance on this,

Regards,
Eric

[Jayavidhya]

Hi @elmoritz 

Greetings of the day,

Thanks for the detailed description,

Based on the information you have shared it seems like your switch has having routing code issue. To confirm this issue please follow the below steps.

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router. 

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites,  make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[elmoritz]

Jayavidhya, 

Thanks for your response, here's the info you requested

Speed Test via WIFI:
DOWNLOAD 37.87 Mbps
UPLOAD 43.75 Mbps

Speed Test via ISP:
DOWNLOAD 333.19 Mbps
UPLOAD 549.96Mbps

Regards,
@elmoritz

[Jayavidhya · Accepted solution]

Hi @elmoritz 

Based on the information you have shared it seems like the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code)  which is causing the bad connectivity issues.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Note:  if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless. 

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[elmoritz]

Jayavidhya,

I followed instructions for  "Guide#2 for CLI" and able to get my ICX-7150-C12P switch to boot correctly.

Thanks for your support,
Eric