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Access-Points have become unstable

elmoritz
New Contributor

We recently experienced a brief power outage in our community, and since then, the Ruckus access points have become unstable. Despite all the access points showing green lights, occasionally the 5Mhz light will be yellow, we are encountering frequent internet interruptions and slow speeds. I have all WAN connections connected as suggested in other posts. On the RUCKUS ICX-7150-C12P switch all status lights are green except USB is yellow. 

elmoritz_0-1701012010340.png

 

When I logged into the switch I wasn't able to run all cmds suggested in other posts:

elmoritz_0-1701008322716.png

I also logged into the Ruckus Dashboard and see this:

elmoritz_0-1701012248449.png

I am not able to access this IP address: 192.168.0.117 via  browser, telnet, ssh and does not appear in "Advance IP Scanner" list of IP addresses.

 

I believe I found the version information here:

elmoritz_1-1701012536664.png

Appreciate your assistance on this,

Regards,
Eric

1 ACCEPTED SOLUTION

Hi @elmoritz 

 

Based on the information you have shared it seems like the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code)  which is causing the bad connectivity issues.

 

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

 

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 

Note:  if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless. 

 

 

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

 

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

 

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

 

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

 

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

14 REPLIES 14

Hi @elmoritz 

 

Thanks for your response.

 

Good to hear that the issue got resolved.

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community

Jayavidhya,

My ICX-7150-C12P switch to boots correctly now, but still appear to have issues with AP's being stable.  I have version SPS08090d for both pri/sec, is this the most stable version?  If not what version should I upgrade/downgrade to and step to perform.

Regards,
Eric

Hi @elmoritz 

 

The most recommended version is 08095g. So please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin by using the below guides.

 

 

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

 

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

 

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

 

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community

Jayavidhya,

I tried to use the tftp approach, however it looks like the last parameter 'bootrom' isn't valid.  I replaced 'bootrom' with '?' to get the list of options, but not sure which to use.

elmoritz_0-1701622574813.png

Regards,
Eric

Jayavidhya,
I am now able to get my ICX-7150-C12P switch to boot correctly, however the AP's are still not 100% reliable. I have Version:08.0.90dT211 (SPS08090d.bin) flash on pri/sec, is this the correct or most stable version to have, if not can you provide details?

Regards,
Eric