APs have lost power again! Repeated Ruckus switch restarts did not resolve!

[Karupasu]

Perhaps from a power outage, the APs have lost power and internet from Ruckus switch. Doorbell (ring) dead. 

[Karupasu]

Can I RMA! This is the 4th time this season there is an outage. Please help asap as Doorbell and Security camera outage. 

[Imran_ruckus]

Hi @Karupasu 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, after a power outage.

Please note, that this issue may happen frequently when your RUCKUS ICX-7150-C12P Switch is on an old version, and it requires an upgrade to avoid this issue in the future. And I will assist you with the upgrade after getting some information.

And we apologize, we cannot RMA without trying troubleshooting steps.

Could you please let us know the answers to the below query to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to above query or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Karupasu]

Just sent. Here it is again. 

 

[Karupasu]

I appreciate the quick response Imran!