Issue Description:
If your RUCKUS ICX-7150-C12P Switch experiences a power outage or sudden power spike, it may fail to start correctly and enter what is called boot mode.
In this state:
- The SYST (System) light stays Amber/Orange
- The PWR (Power) light stays Green
- The Switch does not boot into its normal operating system
When a simple reset using a paperclip (see reset video link) does not fix the issue, the next step is to perform a process called Software Recovery.
During Software Recovery, some users encounter the error:
'ping failed; host 192.168.0.x is not alive'
This article explains why this error happens and provides step-by-step instructions to resolve it so that the Software Recovery can be completed successfully.
Environment:
- Product: RUCKUS ICX-7150-C12P
- Firmware/Software: Not version-specific (can occur on any release during Software Recovery)
- Other conditions: Occurs when the Switch is stuck in boot mode
Root Cause:
This error usually occurs when the Firewall on your Laptop/PC is enabled while attempting Software Recovery. The firewall blocks communication between your computer and the Switch, which prevents the recovery process from continuing.
Diagnostic Step:
In Figure 1, you can see the highlighted error message:
FIGURE 1: “ping failed; host 192.168.0.x is not alive” error
Solution to avoid this issue:
Step 1: Disable Firewall
1. Refer to this link Windows Security Settings on your PC.
2. Navigate to Firewall & Network Protection.
3. Turn OFF the Firewall for all profiles:
- Domain Network
- Private Network
- Public Network
FIGURE 2: Firewall & Network Protection Settings
Important: Ensure the firewall is turned off for all profiles before proceeding.
4. Close PuTTY (or whichever terminal program you are using).
5. Restart PuTTY and begin the Software Recovery process again, starting from the setenv IP configuration step in the official recovery guide.
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Step 2: Manually Load Software (if error persists after Step 1)
If you still encounter the same error even after turning off the firewall, continue the process manually by entering the following commands in order.
Load Image into Primary Partition:
setenv image_name SPS08090k.bin
update_primary
(Replace SPS08090k.bin with the correct image filename you are using)
FIGURE 3: Primary Image Update Command
Load Image into Secondary Partition:
setenv image_name SPS08090k.bin
update_secondary
FIGURE 4: Secondary Image Update Command
Load Boot Code
setenv uboot mnz10115.bin
update_uboot
(Replace mnz10115.bin with the correct boot file name provided in your recovery package)
FIGURE 5: Boot Code Update Command
Final Reset Command
reset
This will reload the unit and complete the recovery process.
FIGURE 6: Final Reset Command
Expected Result
After successfully completing the Software Recovery process:
- Both SYST and PWR lights on the Switch should turn Green.
- The Switch should boot normally and operate as expected.
Summary:
- The “host 192.168.0.x is not alive” error happens when your firewall blocks communication.
- Disabling the firewall usually resolves the issue.
- If the error persists, manually perform the setenv, update, and reset commands to complete Software Recovery.
Still Need Help?
If you’re still experiencing issues or need help with any of the steps:
Visit the RUCKUS Lennar Home Support Community
Post your query or share a photo of your RUCKUS ICX-7150-C12P Switch and RUCKUS Access Points, our support team and community members are here to assist you.
Thank you for being part of the RUCKUS Lennar Home community. We're here to ensure your network stays connected and running smoothly.
