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WatchDog Support Question

ronnie_ewen
New Contributor

Hi there! Anyone who knows what's included in product no. ICX7850-SVL-NDP-5 (Description: WatchDog NBD PARTS ONLY SUPPORT, ICX 7850).  Is 24x7 TAC support included in this package? Why the description "PARTS ONLY"?

3 REPLIES 3

sowmya_sowmya
Moderator
Moderator

Hi,

Please view our WatchDog Support Guide. Link below.

https://ruckus-support.s3.amazonaws.com/private/documents/2174/Ruckus%20WatchDog%20Support%20Guide%2...

Next Business Day Advance Parts Replacement, Includes Optics

ronnie_ewen
New Contributor

Hi sowmya_sowmya!

Can you please send me the document. I get Access Denied when I try to follow your link.

/Ronnie

<Error>
<script/>
<Code>AccessDenied</Code>
<Message>Request has expired</Message>
<Expires>2021-11-12T16:53:53Z</Expires>
<ServerTime>2021-11-15T07:11:56Z</ServerTime>
<RequestId>BCM90HSRNWYEERGK</RequestId>
<HostId>w7OLf3TGQGqiPhEVTRAfEWdXFaUf/ppNpLeOyzT5LVi5SH+rUfWyH0Lb6p1db8/r/pf9Z4sRsTI=</HostId>
</Error>