Thanks Simon, The recover instructions do not work since the switch can not perform basic network functions. It can not even ping itself and there is no link on any of the ports. BTW, i am an employee as well. I did speak with support and they did suggest to get a new switch. I am hoping that I can save this one -- I now consider this a challenge:). If I was able to get the TFTP working, then it would be easy to bring it back, but as of right now it is not working.