04-24-2024 07:11 PM
Hi,
Why is my AP showing disconnected in the ZD1200. but onsite the led is up. I have try to change the power from auto to at/af but still it is showing disconnected. Please guide. Thank you
04-26-2024 12:28 PM
Hi Seroo,
Was the AP connected and online in the ZD before it started showing as disconnected? Or is this a new setup?
Can you ping the ZD from the Access Point CLI?
Also, could you please provide the output of this AP CLI command:
get director
04-28-2024 07:22 PM - edited 04-28-2024 07:27 PM
Hi Bruno,
Was the AP connected and online in the ZD before it started showing as disconnected? Or is this a new setup?
- Yes it is connected before this. It is not a new setup.
Can you ping the ZD from the Access Point CLI?
-I cannot access the CLI, but i whenever i am login to other AP that is connected it can be accessed.
Also, could you please provide the output of this AP CLI command:
get director
-I cant login to CLI
04-30-2024 01:22 PM
Hi Seroo,
Identifying the issue without CLI access to the AP will be challenging. Since you can't access the AP, it appears there may be a firewall blocking or the AP itself could be damaged. Please try connecting a device in the same AP management VLAN to check accessibility. Also, review any router or ACL configurations that might be blocking communication between the AP and ZD.
Thanks
05-01-2024 06:13 PM
Hi Bruno, is it possible for me like to take off the AP to reset it and reconfigure it back? Thanks