R550 not connected in ZoneDirect 1200

[Seroo]

Hi,

Why is my AP showing disconnected in the ZD1200. but onsite the led is up. I have try to change the power from auto to at/af but still it is showing disconnected. Please guide. Thank you

[bruno_andrade]

Hi Seroo,
Was the AP connected and online in the ZD before it started showing as disconnected? Or is this a new setup?
Can you ping the ZD from the Access Point CLI?
Also, could you please provide the output of this AP CLI command:
get director

[Seroo]

Hi Bruno,

Was the AP connected and online in the ZD before it started showing as disconnected? Or is this a new setup? 
- Yes it is connected before this. It is not a new setup.
Can you ping the ZD from the Access Point CLI?
-I cannot access the CLI, but i whenever i am login to other AP that is connected it can be accessed.
Also, could you please provide the output of this AP CLI command:
get director
-I cant login to CLI

[bruno_andrade]

Hi Seroo,

Identifying the issue without CLI access to the AP will be challenging. Since you can't access the AP, it appears there may be a firewall blocking or the AP itself could be damaged. Please try connecting a device in the same AP management VLAN to check accessibility. Also, review any router or ACL configurations that might be blocking communication between the AP and ZD.

Thanks

[Seroo]

Hi Bruno, is it possible for me like to take off the AP to reset it and reconfigure it back? Thanks