CommScope RUCKUS Community Forums

dmitri_kalintse · 02-22-2018

Is there a more thorough factory reset procedure than going to Administer -> Backup and Restore -> Restore to Factory Settings?I'm asking because after going through the above procedure, my supportinfo log files downloaded after the Factory Restore a...

dmitri_kalintse · 12-18-2017

As described in a few replies to https://forums.ruckuswireless.com/ruckuswireless/topics/ruckus-unleashed-200-5-has-bug , I'm experiencing an issue with my Unleashed mesh set-up. The topology and set-up can't be simpler - one RAP, one MAP (both R710)...

dmitri_kalintse · 04-30-2017

I have two Unleashed R710 APs in a Mesh (running 200.2.9.13 build 186). Very simple setup - one WLAN, single VLAN.There are a couple Apple Airport Express endpoints, that connect to the WLAN and offer AirPlay service.The issue I'm seeing is that if t...

dmitri_kalintse · 02-22-2018

Yes, I held the button for well over 10 seconds, and the system came up as unconfigured (so clearly has reset). I also did [remote_ap_cli -A "set factory"] that reported:Factory defaults will take effect after rebootOK---- Command Execution Summary...

dmitri_kalintse · 02-22-2018

Nat,Thanks for the info.Just did the hard reset on the Master (MAP was powered off). Ran the initial setup; once it was up, connected and downloaded supportinfo. Well, the "### AP Boot Reason ###" still lists everything back to 2016, as well as "### ...

dmitri_kalintse · 02-22-2018

I assume I have to do it on the Master AP? I did try the button on a mesh AP, which made it go through a cycle that looked like it got re-added to the mesh, but once it was back, all logs from it were also back with all pre-reset messages.The motivat...

dmitri_kalintse · 12-19-2017

Excellent, I'll collect the next time the issue comes up, and open a ticket.From a cursory look at the downloaded logs, it appears they are all from the RAP. Do I need to do anything special to get the logs from the MAP?

dmitri_kalintse · 12-19-2017

Michael, thanks for the response. Would you be able to tell me what command(s) to run to collect the necessary logs?

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Unleashed - factory reset?

200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP

Can't see Apple mDNS services (Airplay, for e.g.) when service endpoint is connected to a MAP

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Re: 200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP

Re: 200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP