MAC authentication printers sleep mode

[lien_monden]

Hi,

I've set up RADIUS/MAC authentication on Ruckus ICX7150 switches on a customers site. Everything works fine except for label printers that go in sleeping mode. When the printer goes in sleeping mode, the switch port goes down and the authentication session is cleared. Then I see the port comes up again, but the printer is not trying to authenticate anymore unless you restart the device.

Is there some option to keep the authentication session valid even when the printer goes in sleeping mode? Maybe some sort of mac-pinning that locks the device on the port?

thanks!

switchlog:
Jan 25 16:06:51:I:MSTP: MST 0 Port 1/1/2 - FORWARDING
Jan 25 16:06:51:I:MSTP: MST 0 Port 1/1/2 - LEARNING
Jan 25 16:06:51:I:MSTP: MST 0 Port 1/1/2 - DISCARDING
Jan 25 16:06:51:I:System: Interface ethernet 1/1/2, state up
Jan 25 16:06:45:N:FLEXAUTH: Port 1/1/2 is deleted from Dynamic Vlan 50 as mac-vlan member
Jan 25 16:06:45:N:FLEXAUTH: Port 1/1/2 is added into Auth-Default Vlan 999 as mac-vlan member
Jan 25 16:06:45:N:MACAUTH: port 1/1/2 mac 0080.9188.9c70 vlan 50: authenticated Session is Cleared[Termination-Cause: Port-Down]
Jan 25 16:06:45:N:DOT1X: Port 1/1/2 mac 0080.9188.9c70 vlan 50: Session is cleared [Termination-cause: Port-Down]
Jan 25 16:06:45:I:System: Interface ethernet 1/1/2, state down
Jan 25 16:06:45:I:MSTP: MST 0 Port 1/1/2 - DISCARDING

[hashim_bharooc1]

Hi lien_monden,

Hope you are doing Great.

You can add static mac address but this is not with Flexauth.

static-mac-address 0080.9188.9c70 ethernet 1/1/2

We needto find out why the printer does not re establish the FLEXAUTH.  

Please check with printer vendor.
Also you can open up a ticket with our TAC team to troubleshoot further.

Hope this helps.

Thanks 

Best Regards

Hashim Bharoocha | Principal Wired Support Engineer

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[Johnforfun]

What brand of label printer are you using? I had a similar problem with my MUNBYN thermal label printer. I want to ask if your problem is solved.

[Sins9032]

Using the similar thermal shipping label printer that you have. Believe me, it's awesome and the print out quality is amazing too.

[jamesanderson23]

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