It seems to be a corrupted flash image or image installation failure, We would need a console plugged in to see the status and perform the recovery steps accordingly. Hardware seems to be good from your video as its powering On.
Hi there. Very grateful if you can walk me through this, Can I use a regular USB A to USB C for console lead? I can try to get one locally. Please can you tell me exactly what to do for the first steps after I have done this. I've never done this type of thing before so please be patient with me. And make the instructions easy to follow! Many thanks Jijo.
You can use any standard USB Type-C to Type-A cable. Refer the below link which explains how to recover the corrupted flash image from boot prompt. If you run into any issues, Please open a Tac case for remote assistance.