1 ACCEPTED SOLUTION
Hi @BT
Greetings of the day!!!
Thank you for sharing the requested information on an private chat.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with console cable to access CLI and not getting IP address assigned from the ISP (Internet Service Provider's) Router. Checked with multiple troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again. We really appreciate your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi @BT
Thank you for the response and the information you shared.
Yes, after the Switch reset, there will be a default password.
Could you please once again try with the Switch default credentials as mentioned below?
Username: super
Password: sp-admin
If the above credentials don’t work, you can try the default credential combinations mentioned below in the screenshot.
Please try and let me know if that works.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi Imran,
Thank you for your guidance I have been able to successfully login with a combination of username and password from the screenshot. I have also reset the password when prompted. What steps should I now perform?
