power outage and now access points are not working

[Jhiggins91]

had a power outage today and now my access points arent working. I tried to follow a thread from a previous post about the command prompts but switch>enable is not recognized as an internal or external prompt

[Jhiggins91]

So I attempted to do the steps provided. However the link https://github.com/peacepenguin/tftpd64/releases is not even a working link. I’m done with this lennar crap and want to know what I can do to actually get someone out here to get it fixed. 

[Imran_ruckus]

Hi

Thank you for the response.

There is another link to download TFTP 64 Application. Please check and try to download from there.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jhiggins91]

so i am currently trying to use a flash drive to reset it. however i can not get a ip address to login to my switch. i have a ethernet cable going from my laptop to the switch but i dont understand how to get to user exec mode since i do not have access to the ip address of the switch

[Imran_ruckus]

Hi @Jhiggins91 

Greetings!!!

Thank you for the response and the information you shared.

We do not require the IP address of the Switch to perform a software recovery to the Switch.

Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again. And please share the screenshots of the error (if any) and please share a picture showing the connections between Switch and the Laptop. Sharing the software recovery guide once again below.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.