Ruckus icx 7150-c12p slow after power outage

[Eddie]

Posting again under the Lennar Homes section.

My Ruckus switch is slow after a recent power outage. Finding help to fix this has been extremely frustrating. And all "solutions" on these "help" pages require downloading software to then track down IP addresses and start entering code. There HAS to be a fix for the average Lennar home owner. Send me a new one that works properly. I do know how to send and receive items in the mail. But plugging into the box with a cat6 cable and entering code is not my bag. We're going on a week now with the disabled internet. 

Please provide an easy solution.

[Eddie]

I have exhausted all methods to reach my switch, either through:

USB to C console connection - drivers will not download

Ethernet cable - drivers will not download

unleashed wireless website dashboard - website not available

unleashed iphone app - cannot access switch as it is "disconnected"

Putty - cannot find IP address

MobaXterm - cannot find IP address

Not sure what else to do. Lennar really screwed people with this hardware.

[Eddie]

 well, just got back from Best Buy. Spoke with Geek Squad, a department who's only purpose is to solve technology related issues. And of course, they do not service Ruckus systems. The plot thickens and continues to get **bleep**tier. 

how about this, since my hardware is supposedly fine, I'll send you mine and you can send me one that is programmed to the switch mode? I'll even pay for shipping? Anything? Something?

[Eddie]

Tech has been here for four hours working on this. I’ll be sure to send you the bill. 

[Vásquez_Fer · Accepted solution]

Hi @Eddie 

Hope you are doing well! 

Based on the troubleshooting done and as we discussed, this unit "ICX-7150-C12P" Should be RMA  (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

Like the following example:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez