Ruckus ICX 7150 - C12P not working after power outage.

[BobT]

After power outage, the Ruckus ICX 7150 - C12P doesn’t work.  Internet speed test fails.  Reconnected everything on Ruckus network to the Frontier network and speed is fine, just have lack of range.  The Ruckus is under warranty.  My unit is only two and a half years old.  Ruckus website doesn’t recognize the serial number.  There are no answers on this forum as to getting replacement under warranty.