Ruckus 7150 switch not supplying PoE after power outage

[techo]

I have a Ruckus 7150-C12P switch that:

1. Powers on, with 2 lights green
2. I'm unable to login to - none of the passwords in the suggestions on https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password... work.
3. That I'm not able to factory reset - I unpower, push the pin, and power on, but that doesn't seem to factory reset.
4. That doesn't supply power to my 2 510 APs most of the time. 

How do I proceed at this point?