My Ruckus R510 Access Point quit working. I had a chat session with a Ruckus representative who said the device needed to be returned. However, they were unable to provide any information as to how or where to return device. Additionally, they were unable to give me any information if technical support was available to replace the device.
Let me start off by saying I am not very technically oriented but I'll try my best to respond. All wires and cables appear to be properly plugged in. I have only 1 AP (if the AP is the Ruckus R510). Is the ICX 7150-C12P the bigger white Ruckus box in the equipment cabinet? If so, it has 1 green light and 1 yellow light lit. I do not know what a "PoE" issue is. In terms of the link you provided, I opened it and have no idea what all that means. Sorry for my lack of technical knowledge.