Power outage, SYST light amber, unresponsive ICX 7150-C12P

[Krob97]

Power outage, SYST light amber, no power to APs. I tried power cycling multiple times, did not work. Tried reseting by unplugging, holding reset, plugging back in; did not work. Tried accessing console via USB and rj45 using putty and mobaxterm, switch is unresponsive

Can I get someone to OK an RMA? I tried submitting a ticket but they said I need to have a conversation with an engineer on here first. Thank you

[Jayavidhya · Accepted solution]

Hi @Krob97 

Based on your troubleshooting you have done, since the ICX 7150-12P console connection is not responding anymore, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

[Krob97]

Thank you!