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Lost access to app and network after power outage

Katalina86
New Contributor

‎12-03-2022 08:33 AM - edited ‎12-03-2022 08:56 AM

Hello,

I had a power surge a few weeks ago and since then the Rockus network disappeared and I cannot login to the app since im not connected to the network.

The connection point lights are green as well as the ones that say “STAT”, “SYST” and “PWR”

How can I get access to the network and app again? I had to reconnect all my devices to my AT&T gateway but it doesn’t cover my whole house.

 

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