ICX 7150 stops working after power outage

[rahulmunjal]

I have a Rukus and two APs and every time there is an electricity trip the Rukus switch fails to connect to the internet and it just goes into an intermediate state where the devices keep connecting gf and disconnecting. All my devices like garage door, ring bell, switches, etc which use WiFi stop connecting. It takes a hell lot of multiple reboots of all modem, router, and switch and wait and watching for several hours or even days to stabilize the connection. I did check that the AP is on latest update but have no access to the switch itself to check the firmware version and upgrade. I see steps to connect via putty on windows but I do not have any windows machine at home (just iPads and Mac). This has been happening for about a year and I end up connecting directly to modem/router for my office work when I have to. Need help urgently to fix this situation. Thank you in advance. Let me know if any additional information is needed to understand and fix the issue.

[Imran_ruckus]

Hi @rahulmunjal 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rahulmunjal]

I tried connecting to the switch with my mac after installing the drivers. But the mac did not pick up the switch and establish the connection with the switch. Tried with several wires and options stated in both the videos. 😞

[Imran_ruckus]

Hi @rahulmunjal 

Thank you for your response and the update.

Could you please try performing these steps using a Windows laptop, or seek assistance from someone who can? This would be much easier compared to using a Mac.

Additionally, kindly share a picture showing the console cable connections between the switch and the laptop.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @rahulmunjal 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @rahulmunjal 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support