ICX 7150 stops working after power outage

[rahulmunjal]

I have a Rukus and two APs and every time there is an electricity trip the Rukus switch fails to connect to the internet and it just goes into an intermediate state where the devices keep connecting gf and disconnecting. All my devices like garage door, ring bell, switches, etc which use WiFi stop connecting. It takes a hell lot of multiple reboots of all modem, router, and switch and wait and watching for several hours or even days to stabilize the connection. I did check that the AP is on latest update but have no access to the switch itself to check the firmware version and upgrade. I see steps to connect via putty on windows but I do not have any windows machine at home (just iPads and Mac). This has been happening for about a year and I end up connecting directly to modem/router for my office work when I have to. Need help urgently to fix this situation. Thank you in advance. Let me know if any additional information is needed to understand and fix the issue.

[Imran_ruckus]

Hi @rahulmunjal 
Greetings!

Thank you for your response and the update.

If the credentials are not working, you can gain access to the CLI by using console access and then recover the username and password. Please refer to the following RUCKUS Lennar Knowledge Base self-help article for instructions on establishing console access, as well as the video guide on recovering the username and password:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...
Video Tutorial: https://www.youtube.com/watch?v=0ynKwSTpd_A

Kindly let me know the outcome once you try this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rahulmunjal]

Can you please send instructions for Mac as well? Seems the instructions shared are specifically for Windows as instructions ask to download Putty which I did not find on Mac.

[Imran_ruckus]

Hi @rahulmunjal 

Thank you for your response and the update.

Could you please use a Windows laptop for troubleshooting? That would be very helpful. Kindly confirm.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rahulmunjal]

Problem is that I don't have a personal windows laptop. All my personal devices are apple/mac.

[Imran_ruckus]

Hi @rahulmunjal 

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Please let me know if you have any further questions.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support