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Welcome to the New Ruckus Community! – 27 October 2020

Contributor II

Welcome to our new customer and partner community!  


All data and content migrated successfully from the old to the new community platform, including posts, user accounts and avatar icons, and tags.  


Some aspects of the UI/UX design are still being worked, and will finalize over the next few weeks.  Key differences in functionality from the old platform to the new one include:

  1. “Topics” is the new name for Categories
  2. “Posts” can belong to only one Topic in the new platform vs. the old one which allowed multiple Categories per post (this change improves content searchability)
  3. "Comments" are responses to posts, and comments can be made at the post level, or as "Replies" nested under other comments
  4. New Advanced Search functionality is available, and the community is still indexed as usual in the Support Portal’s main site search as well

Updates will continue over the next few weeks, so please check back regularly for new changes.  If you have questions about the new community or would like to offer feedback on the new platform, please post below.



Allan T. Grohe Jr.
Knowledge Management Program Director
for RUCKUS Customer Services & Support

New Contributor

Smart Monitoring Feature is not working in Ruckus Virtual controller

Hi Inder,

Please post your query/issue under a new post. This thread is not tracked for different issues.

Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

New Contributor II

after this migration, now I can't login old profile and I'm getting bunch of email notification spams. There's no options to unsubscribe in the email, I have to login using ruckus support login but then it created new profile instead and the old profile continues to spam. I'm reporting ruckus notification spams to DNBLS.

Hi Ronald,

Sorry for the inconvenience, allow us some time to check this internally and get back to you.

Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

this is my old profile, there's no way to login to this profile anymore.

ronald_zia | RUCKUS Community (

I even tried resetting the password for the email address that was used to login my old profile, it says "does not exist"